topic Re: Reopen a closed account in Archived Posts

Reopen a closed account

CUI — Sun, 29 Aug 2021 08:19:28 GMT

Hi, I am Cui Jianyu. I forgot to pay my mobile fee last three months, because I came back to China. When I check my account, it had been closed. So, I paid 60 pounds to my mobile number. However, I found my account is still closed. Could you help my to open my account and check my payment? Thank you

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

Re: Reopen a closed account

Chris_B — Sun, 29 Aug 2021 08:34:53 GMT

@CUI That’s not possible from here you will need to call customer services about this. You can call this number +44 7953 966 250

Re: Reopen a closed account

CUI — Sun, 29 Aug 2021 09:12:09 GMT

OK. So, I can only pay my last three months fees. If I want to reopen my account I have to go to the EE service hall or make a call to customer service, is this right?

Re: Reopen a closed account

bristolian — Sun, 29 Aug 2021 09:16:41 GMT

Indeed so. There is no access to individual customer accounts on this public internet forum.

This request will need a customer service agent to action.

Re: Reopen a closed account

CUI — Sun, 29 Aug 2021 09:30:36 GMT

OK, I made a payment to my account and I will go to the EE service hall after I came back to the UK. Thank you!

Re: Reopen a closed account

XRaySpeX — Sun, 29 Aug 2021 12:33:12 GMT

You will probably find that once your a/c was closed due to lack of payments it has now been handed over to debt collectors. Which in turn will mar your credit record making it difficult taking out a new mobile contract.

Re: Reopen a closed account

CUI — Sun, 29 Aug 2021 14:12:19 GMT

Thank you. I have paid the overdue amount which is just 32 pounds. I will go to the EE service hall to reopen my account.