topic Re: credit card charges in Archived Posts

credit card charges

nikos11 — Sat, 28 Aug 2021 11:19:10 GMT

my credit card is being charged every month as per the below:

I dont recognize the transaction nor do i have any service from EE/BT etc.

Can someone help me to terminate this weekly charge please?

thank you

Description

EE TOPUP VESTA EE.CO.UK IRL

Amount

GBP -10.00

Business Type

EE TOPUP VESTA

Country

IRL

Christopher_G — Sun, 29 Aug 2021 08:27:33 GMT

Welcome to the community.

If you contact our Mobile Care team, they'll be able to find out what this payment is for and help you get it cancelled.

Chris

nikos11 — Sun, 29 Aug 2021 08:33:08 GMT

Thank you so much Chris for the quick response. I filed a web complaint form.

Kind regards

Nikos

XRaySpeX — Sun, 29 Aug 2021 12:37:32 GMT

That would be a top-up for a PAYG device.

Chris_B — Sun, 29 Aug 2021 12:42:05 GMT

@nikos11 I would call as it might take a few weeks to get resolved. You could be charged again in this time.

BrendonH — Sun, 29 Aug 2021 12:56:15 GMT

Do you have a PAYG device? If not then I would guess maybe your credit card has been cloned and someone is making purchases using it.

I'm not saying this is the case but it could be/