topic Re: Upgrading online in Archived Posts

Upgrading online

Linnybean — Thu, 26 Aug 2021 18:25:30 GMT

I can’t seem to upgraded my contract online, I get to the end and it says it can’t verify my data? Anyone know why this is happening

Re: Upgrading online

James_B — Fri, 27 Aug 2021 07:01:38 GMT

Hi @Linnybean,

Welcome back to the community. 🙂

What is the full error message you see?

James

Re: Upgrading online

Linnybean — Fri, 27 Aug 2021 07:46:04 GMT

It says sorry there has been a problem validating your data

Re: Upgrading online

James_B — Fri, 27 Aug 2021 07:50:29 GMT

Hi @Linnybean,

Please get in touch with Customer Care so a member of the team can help. They'll be able to report the issue with your online account and help you upgrade.

Thanks

James