topic Re: Domestic violence in Archived Posts

Domestic violence

njmajm123 — Mon, 23 Aug 2021 11:44:25 GMT

The second phone on my account is registered to my ex partner who was recently arrested for assauting me. We were intending on transferring the ownership into his name but unfortunately this didnt happen. Contact between us now has been restricted so I cannot do the transfer of ownership.

Any ideas on how I can sort this out?

Re: Domestic violence

Chris_B — Mon, 23 Aug 2021 12:39:17 GMT

@njmajm123 If your contact is restricted then you’ll have to go through your solicitor.

Re: Domestic violence

XRaySpeX — Mon, 23 Aug 2021 12:42:46 GMT

A Change of Ownership of a mobile a/c can only be effected with the cooperation & agreement of both parties involved. EE cannot perform it on the unilateral say-so of only 1 of them. Anyway the other party would be subject to a credit check which might be problematic in the circumstances.

Re: Domestic violence

Christopher_G — Mon, 23 Aug 2021 13:28:00 GMT

Hi @njmajm123

Welcome to the community.

I'm sorry to hear about your domestic situation, I hope you're doing OK now.

As mentioned above, you would have to give permission for your ex-partner to take over your contract, he would then have to call to set up his new account and pass a credit check.

You can get the ball rolling with our Mobile Care team, then if you can get a message to him safely, he can call us and finish the transfer.

Chris