https://community.ee.co.uk/t5/Archived-Posts/Bill-increase/m-p/1071880#M289507 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2065207">@janetotel</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I'm sorry to hear this.</P> <P>&nbsp;</P> <P>I'd recommend giving our <A href="https://ee.co.uk/contact-ee/contacting-abroad/mobile" target="_blank">Customer Care team</A> a call so they can check your account and see details of your plan. They will be able to give you more information on this.</P> <P>&nbsp;</P> <P>Jon</P> Mon, 23 Aug 2021 07:00:56 GMT Jon_K 2021-08-23T07:00:56Z https://community.ee.co.uk/t5/Archived-Posts/Bill-increase/m-p/1071853#M289506 <P>Around two months ago I planned to leave EE.</P><P>&nbsp;</P><P>However the conversation with a representative guaranteed me a cheaper contract that was more suitable for my use. I am Sim only.</P><P>&nbsp;</P><P>Now I am being told it is going to be increased by about 40%.</P><P>&nbsp;</P><P>Is this how you retain customers?</P><P>Now I will leave if this is the case.</P><P>I have been on holiday and only read the letters on my return,</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 22 Aug 2021 22:46:33 GMT https://community.ee.co.uk/t5/Archived-Posts/Bill-increase/m-p/1071853#M289506 janetotel 2021-08-22T22:46:33Z https://community.ee.co.uk/t5/Archived-Posts/Bill-increase/m-p/1071880#M289507 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2065207">@janetotel</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I'm sorry to hear this.</P> <P>&nbsp;</P> <P>I'd recommend giving our <A href="https://ee.co.uk/contact-ee/contacting-abroad/mobile" target="_blank">Customer Care team</A> a call so they can check your account and see details of your plan. They will be able to give you more information on this.</P> <P>&nbsp;</P> <P>Jon</P> Mon, 23 Aug 2021 07:00:56 GMT https://community.ee.co.uk/t5/Archived-Posts/Bill-increase/m-p/1071880#M289507 Jon_K 2021-08-23T07:00:56Z