topic Re: Unable to view my bill in Archived Posts

Unable to view my bill

bsingleton — Tue, 21 Apr 2020 06:25:11 GMT

I received notification my monthly broadband bill has been prepared. I can log into my account, see there is a bill but when I download it, I only get the first page!

i have tried both within the app and via the webpage. It is also the same for previous bills as well!

Re: Unable to view my bill

Patty72 — Tue, 21 Apr 2020 06:57:26 GMT

Twice I rang them about this as I have the same issues viewing my home broadband bill via my iPhone, my mobile phone bill is fine though. All they said was that they are aware of the issue and taking longer than expected to fix. On my computer I can see all 4 pages and it downloads fine. I still would prefer to view it on my phone though.

Re: Unable to view my bill

Leanne_T — Tue, 21 Apr 2020 13:18:52 GMT

Hi there @bsingleton

Thanks for coming back to the community.

Does this happen in a different web browser?

Are you using a mobile device or a desktop to view your broadband bill?

Leanne.

Re: Unable to view my bill

bsingleton — Tue, 21 Apr 2020 14:35:40 GMT

Hi there

I’ve tried the app on my iPhone and iPad and also resorted to going into the browser website. It also happens if I try to look at past bills as well.

At one point I had to save to iBooks but it’s not giving me that option either!

Thanks

Belinda

Get Outlook for iOS

Re: Unable to view my bill

Leanne_T — Tue, 21 Apr 2020 14:38:59 GMT

Hi @bsingleton

Thanks for coming back to me.

If you get in touch with our Broadband Care team, they will be able to get this looked into further for you and see what they can do to help.

Thanks.

Leanne.

Re: Unable to view my bill

bsingleton — Wed, 22 Apr 2020 17:36:15 GMT

Apparently it is something to do with the latest update from Apple to our iPhones and iPads! Having spent time on the phone to EE as suggested, I am no nearer knowing when this will be rectified.

Re: Unable to view my bill

Leanne_T — Thu, 23 Apr 2020 10:12:28 GMT

Hi @bsingleton

Thanks for coming back to me.

Do you have any other device you can view your bills on whilst this is being looked into?

Leanne.

Re: Unable to view my bill

bsingleton — Thu, 23 Apr 2020 11:13:50 GMT

No but I sorted on my phone call!

thanks

Re: Unable to view my bill

Leanne_T — Thu, 23 Apr 2020 11:25:34 GMT

No problem @bsingleton.

Thanks for letting me know.

Leanne.

Re: Unable to view my bill

Robbo6 — Thu, 28 May 2020 18:12:54 GMT

I can only view the first page of my bill,when I try and look at the breakdown of the different pages,nothing comes up. This is the second month of this problem,and the bill gets higher each month ?

Re: Unable to view my bill

Christopher_G — Fri, 29 May 2020 07:02:47 GMT

Hi @Robbo6

Welcome to the community.

Are you downloading the PDF of the bill? What device are you using?

Chris

Re: Unable to view my bill

Robbo6 — Fri, 29 May 2020 08:07:27 GMT

Hi Chris,

I am using my iPad as I always have done,but now only see the bill,and am unable to see the content.

you suggested downloading to pdf,how do I do it his on my IPad ?

robbo6

Re: Unable to view my bill

Christopher_G — Fri, 29 May 2020 08:15:42 GMT

Thanks @Robbo6

Log into the My EE app > Tap Menu > Bills & Payments > Download Bill > View Bill > Save to Notes > Open your Notes app > Find the note > Tap on the first page and you'll be able to scroll through your bill.

Let me know how you get on.

Chris

Re: Unable to view my bill

darrenham — Sat, 21 Aug 2021 08:16:27 GMT

I have the same problem again today, Unable to download-print bill, it's a common problem with ee, i notice the option to pay your bill on website works fine lol, not good. They have offered to post 1 FOC, I have called them and they can't email bill over as it's not company policy, but they can print and post (not very ozone friendly are ee) All in all ee are a communications company and they can't send email, biggest and best they claim but still a whole lot worse than other countries. Time for me to move on.

Re: Unable to view my bill

Christopher_G — Sat, 21 Aug 2021 10:28:34 GMT

Hi @darrenham

Welcome to the community.

What happens when you try to download it? Do you only get the first page?

Chris