topic Re: I renewed my contact for 24 months why is my lifetime warranty no longer exists in Archived Posts

I renewed my contact for 24 months why is my lifetime warranty no longer exists

Bonneville5 — Thu, 19 Aug 2021 09:41:22 GMT

Re: I renewed my contact for 24 months why is my lifetime warranty no longer exists

Christopher_G — Thu, 19 Aug 2021 12:39:50 GMT

Hi @Bonneville5

Welcome to the community.

What kind of phone do you have? Do you have a problem with it?

Chris

Re: I renewed my contact for 24 months why is my lifetime warranty no longer exists

Chris_B — Thu, 19 Aug 2021 12:44:50 GMT

@Bonneville5 Was this a sim only contract? It’s it was then this is a new contract and your device has nothing to do with that contract

The warranty was for the original contract and device and while you carried on using that contract even after the minimum term period. By upgrading even to a sim only your no longer on the original contract.

Re: I renewed my contact for 24 months why is my lifetime warranty no longer exists

Bonneville5 — Thu, 19 Aug 2021 16:07:38 GMT

But is stil the same device

Re: I renewed my contact for 24 months why is my lifetime warranty no longer exists

Christopher_G — Thu, 19 Aug 2021 17:25:11 GMT

Depending on the device, you may still have a warranty with the manufacturer, @Bonneville5

Chris

Re: I renewed my contact for 24 months why is my lifetime warranty no longer exists

Chris_B — Fri, 20 Aug 2021 06:16:48 GMT

@Bonneville5 Your using a new contract and it’s doesn’t include the device that you already own regardless of how you got that device.