topic Re: Trade in delivered by royal mail but nothing from brightstar in Archived Posts

Trade in delivered by royal mail but nothing from brightstar

anon121 — Fri, 25 Jun 2021 17:24:41 GMT

Hi I sent my phone back for trade in and sent this via Royal Mail Special Delivery as it was for the samsung £650 trade in offer, they received my package on the 23rd but I have heard nothing from them. I am concerned that I will be billed the £650 on Sunday when the deadline runs out even though they have the phone. I can't contact them as they are closed until monday now. Can anyone help?

thanks

Re: Trade in delivered by royal mail but nothing from brightstar

Northerner — Fri, 25 Jun 2021 17:29:32 GMT

Hi @anon121

You've answere your own question. If they are closed then not much can happen. If you have evidence they've received your device then I wouldn't worry unless you know the device isn't in the condition you said it was when returned.

Thanks

Re: Trade in delivered by royal mail but nothing from brightstar

anon121 — Fri, 25 Jun 2021 17:33:12 GMT

Hi @Northerner

Thanks for the prompt response!

I guess you're right and I didn't think of it like that, that's eased my mind a bit.

The device has a cracked back - but that shouldn't matter as with the current trade in offer it is any condition accepted regardless of working etc confirmed this with an EE store before taking up the offer 🙂

Thanks - have a good weekend.

Re: Trade in delivered by royal mail but nothing from brightstar

Leanne_T — Sat, 26 Jun 2021 07:34:19 GMT

Morning @anon121

Thanks for coming to the community 🙂

If you get in touch with our Mobile Care team, they will see if they can help with the charges, until you can get in touch with Brightstar on Monday.

Thanks.

Leanne.

Re: Trade in delivered by royal mail but nothing from brightstar

Becca966 — Sun, 27 Jun 2021 02:20:45 GMT

Experience is the same Brightstar said the package was empty on receipt it took them 3 weeks to find the package now they want 650 off me although I had the proof of postage weight etc

Re: Trade in delivered by royal mail but nothing from brightstar

anon121 — Sun, 27 Jun 2021 13:14:15 GMT

Seems to be what a lot of people are saying on here, empty packages, damaged devices etc. Luckily I have everything from posting incase they try the same with me. They've not tried adding a charge yet but I guess we will see tomorrow when they open.

Hopefully EE are willing to help if any issues do arrise.

Thanks

Re: Trade in delivered by royal mail but nothing from brightstar

anon121 — Mon, 28 Jun 2021 18:17:41 GMT

Just thought I'd reply to this as I've just had confirmation brightstar received my phone and is all good! Not every ending is bad 😄

Now to enjoy my S21.

Re: Trade in delivered by royal mail but nothing from brightstar

Jon_K — Tue, 29 Jun 2021 06:55:02 GMT

Thanks for letting us know you got this sorted, @anon121 🙂

Re: Trade in delivered by royal mail but nothing from brightstar

mjojr88 — Wed, 30 Jun 2021 17:29:54 GMT

Hi anon121,

Did you get the full value they've promised you? I will be trading my S9+ too for S21 with a value of 500£. I hope it's legit and not like after receiving they will say this and that.

Re: Trade in delivered by royal mail but nothing from brightstar

anon121 — Wed, 30 Jun 2021 17:34:31 GMT

Hi @mjojr88

Yeah they never questioned it and mine had a cracked back glass too,

I think it's Samsungs promotion so they can't change the pricing as there's only one "grade" for the promotion and that's "any condition" they don't give you multiple options like a normal trade it,

Hope this helps 🙂

Re: Trade in delivered by royal mail but nothing from brightstar

mjojr88 — Wed, 30 Jun 2021 18:08:43 GMT

Thanks a lot, anon121 for your quick reply. Can't wait for my deal now.

Re: Trade in delivered by royal mail but nothing from brightstar

Chayock — Tue, 17 Aug 2021 09:30:27 GMT

Hi,

I know a while has passed since you posted, I'm just curious as i sent my phone off at the same time as you, and suprisingly they have told me that that the package was signed for however on closer inspection the package was empty, EE are telling me there is nothing they can do about the £650 charge, Brightstar are advising its not there issue its EE and Royal mail are stating as the has been shown as delivered its not there fault as bright star have accepted said envelope, So basically noone is willing to accept any responsibility and i am stuck with a £650 Charge. Did you manage to get anywhere?

Re: Trade in delivered by royal mail but nothing from brightstar

anon121 — Tue, 17 Aug 2021 12:14:01 GMT

Hi,

If you sent this special delivery like the brightstar pack advised you then Royal mail should cover this upto the insured amount as they should have responsibility for the package arriving ok.

If you just sent it with the standard pack they give you then I think you're out of luck as they advise that there is no insurance or anything on there standard pack.

Can't advise anything more unfortunately sorry!