topic Re: New sim only contract problems in Archived Posts

New sim only contract problems

Kirat7 — Sun, 15 Aug 2021 23:36:45 GMT

Hiya,

I have now tried to signup for a EE contract sim only using a NHS discount code 3 times and each time I get the same message telling me I’m already a existing customer and then my discount becomes invalid saying it’s already been used and my basket disappears so I can’t complete order.

Is this a glitch in the system because I only have 1 more code to use and I don’t want to mess it up? All I want is to sign up to a sim only deal using a discount and that’s it

Iv been with o2 for 15 years so no idea why it’s telling me I’m already a EE customer

Re: New sim only contract problems

Leanne_T — Mon, 16 Aug 2021 07:43:31 GMT

Hi @Kirat7

Thanks for coming to the community.

Please get in touch with our sales team by calling 0800 956 6000, they will be able to get this looked into for you and help you with your order.

Thanks 🙂

Leanne.

Re: New sim only contract problems

Kirat7 — Mon, 16 Aug 2021 08:23:40 GMT

But why is it doing this in the first place?

Re: New sim only contract problems

Leanne_T — Mon, 16 Aug 2021 08:29:04 GMT

Hi @Kirat7

The team will be able to check the order and let you know why this has happened 🙂

Thanks.

Leanne.