topic Pandemic and defaulted bill in Archived Posts

Pandemic and defaulted bill

Randomusername1 — Sun, 15 Aug 2021 18:23:55 GMT

Hello,

I wonder if I could get some advice please. Due to the pandemic i defaulted my mobile phone bill and now i have 1054£ in default. Unfortunately for me i was not eligible for furlough or UC. Now my situation is worse than before as with a default i cant rent or get any loan to help me. They sent my account to 2 collection agencies but they failed to help in any way as i have no income that could allow me to pay anything. Thye keep sending it back to EE. I cant pay the full amount as ky situation is completely different from other people. I was literally left in the streets. Now, i meed a solution. What steps could help me get out of this situation?

thanks

danielle

Re: Pandemic and defaulted bill

Northerner — Sun, 15 Aug 2021 20:15:26 GMT

Hi @Randomusername1

Sounds like you've left it late to contact EE.

Please see this page:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pay-my-bill

You need to speak to EE direct about this issue.

Thanks

Re: Pandemic and defaulted bill

Leanne_T — Mon, 16 Aug 2021 07:19:02 GMT

Hi @Randomusername1

I am very sorry to hear this.

I've sent you a private message on the community for some extra details.

I hope to hear back from you soon.

Leanne.