topic Re: Re: Refund on hospital bedside phone charge in Archived Posts

Re: Refund on hospital bedside phone charge

Chopley — Thu, 11 Mar 2021 20:30:57 GMT

Are hospital bedside phone charges still being refunded and is there anything that I need to do?

Re: Re: Refund on hospital bedside phone charge

Chris_B — Fri, 12 Mar 2021 08:20:16 GMT

@Chopley Can you please provide a link to where you have read this.

Re: Re: Refund on hospital bedside phone charge

chistery — Fri, 12 Mar 2021 08:29:06 GMT

@Chris_B There's been several posts about it like this one but I've never seen an end date mentioned.

Hospitals should find a way to stop using 087 numbers instead of networks refunding them though!

Re: Re: Refund on hospital bedside phone charge

James_B — Fri, 12 Mar 2021 08:56:06 GMT

Hi @Chopley,

Welcome to the EE Community. 🙂

Yes, you won't pay a penny when calling a hospital bedside phone. You don't need to do anything yourself to arrange a refund.

Hope this helps.

James

Re: Re: Refund on hospital bedside phone charge

scbtri72 — Wed, 14 Apr 2021 11:56:01 GMT

Hi just queried my most recent bill and have been told the service charge has been reinstated, but they were unsure of the date can you verify. Thanks

Re: Re: Refund on hospital bedside phone charge

Christopher_B — Wed, 14 Apr 2021 14:00:54 GMT

Hi @scbtri72

Thanks for posting about this.

I've looked into it and from 01 April 2021, we've reinstated these charges and customers will be charged for calls made to NHS 087 service numbers.

You can see the access and service charge for these calls in our Terms and Conditions for EE customers.

Thanks.

Chris.

Re: Re: Refund on hospital bedside phone charge

scbtri72 — Wed, 14 Apr 2021 15:12:04 GMT

Thanks Chris,

Just a little surprised that previous post didn't mention that company intented to reinstate charges at the start of the next calendar month. I would have thought it must have been under consideration as it happened in less that 3 weeks, and billing system changes usually take some level of planning and change control.

Steve

Re: Re: Refund on hospital bedside phone charge

Acole-man1 — Sun, 15 Aug 2021 23:22:33 GMT

This is absolutely disgusting, hospitals are still not allowing visitors and the ward where my daughter is has no internet or phone signal. She is there alone, very frightened and anxious after a major op and EE are making money from this. I am faced with a £118 bill of extra charges all from the last 3 days where I have had to deal with my daughter crying on the end of a phone when I can’t end the call for the sake of her mental health. Completely immoral and outrageous.

Re: Re: Refund on hospital bedside phone charge

Jon_K — Mon, 16 Aug 2021 06:58:45 GMT

Hi @Acole-man1.

I'm really sorry to hear about this, I hope your daughter is ok.

Hospital phone charges were reinstated earlier this year, you can find the list of charges in our EE Terms and Conditions.

Jon