https://community.ee.co.uk/t5/Archived-Posts/Change-from-monthly-to-payg/m-p/1068768#M289201 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2026665">@Tray9700</a>&nbsp;</P> <P>&nbsp;</P> <P>Welcome to the EE community</P> <P>&nbsp;</P> <P>Can you clarify whether this is just a problem with the website/app login, or is your son's phone not working?</P> <P>&nbsp;</P> <P>If the phone isn't working and you've tried restarting it, you'll need to contact EE C/S on either 150 from your mobile, or 0800 0798586 from any other phone.</P> Mon, 09 Aug 2021 10:31:57 GMT bristolian 2021-08-09T10:31:57Z https://community.ee.co.uk/t5/Archived-Posts/Change-from-monthly-to-payg/m-p/1068759#M289200 <P>My son confused in a state of getting woke accidentally changed from payg to mthly, we got in touch on 26th july and finally got somewhere a a week ago, the only trouble now is when we said change back, his account is closed and number not recognised . Anyone know why or how long it takes to change back</P><P>&nbsp;</P><P>thanks</P> Mon, 09 Aug 2021 09:04:59 GMT https://community.ee.co.uk/t5/Archived-Posts/Change-from-monthly-to-payg/m-p/1068759#M289200 Tray9700 2021-08-09T09:04:59Z https://community.ee.co.uk/t5/Archived-Posts/Change-from-monthly-to-payg/m-p/1068768#M289201 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2026665">@Tray9700</a>&nbsp;</P> <P>&nbsp;</P> <P>Welcome to the EE community</P> <P>&nbsp;</P> <P>Can you clarify whether this is just a problem with the website/app login, or is your son's phone not working?</P> <P>&nbsp;</P> <P>If the phone isn't working and you've tried restarting it, you'll need to contact EE C/S on either 150 from your mobile, or 0800 0798586 from any other phone.</P> Mon, 09 Aug 2021 10:31:57 GMT https://community.ee.co.uk/t5/Archived-Posts/Change-from-monthly-to-payg/m-p/1068768#M289201 bristolian 2021-08-09T10:31:57Z