topic Re: early upgrade - sent old phone via prepaid envelope - EE stating not received in Archived Posts

early upgrade - sent old phone via prepaid envelope - EE stating not received

HVP22 — Sun, 08 Aug 2021 09:50:37 GMT

I completed an early upgrade; received the prepaid envelope and sent my old phone back.

EE are now saying they have not received it and are wanting to charge me £275.

How can i contest this please?

Christopher_B — Sun, 08 Aug 2021 12:37:02 GMT

I hope you're well and having a nice weekend, other than this issue of course.

Could I please just check when it was you posted the phone?

Thanks

Chris