topic Re: Cancellation contract and re-apply again? in Archived Posts

Cancellation contract and re-apply again?

fozdemir — Sat, 07 Aug 2021 22:55:42 GMT

Hello,

I applied to switch from Vodafone to EE today but I realised that there are cheaper sim only plan options on online for EE (Also with student discount). How can I cancel my plan and switch these plans? My number will be moved by Tuesday, I use temporarily number from EE at the moment. So I still have time to do it, I guess.

Thank you.

Re: Cancellation contract and re-apply again?

XRaySpeX — Sat, 07 Aug 2021 23:15:25 GMT

If you ordered by phone or online you always have a cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Re: Cancellation contract and re-apply again?

fozdemir — Sat, 07 Aug 2021 23:33:10 GMT

Thank you for your answer. Is it possible to make a standard cancellation request within paying penalty? I only use this plan for a couple of days?

Re: Cancellation contract and re-apply again?

XRaySpeX — Sun, 08 Aug 2021 00:07:58 GMT

Yes, as I said you have 14 days to cancel FoC.

Re: Cancellation contract and re-apply again?

fozdemir — Sun, 08 Aug 2021 00:16:49 GMT

But I applied at the store. Not online or phone...

Re: Cancellation contract and re-apply again?

XRaySpeX — Sun, 08 Aug 2021 00:42:17 GMT

Oh, now you tell me! You can't cancel without paying off the rest of the contract term.