https://community.ee.co.uk/t5/Archived-Posts/Wrong-phone-on-record/m-p/1068358#M289164 <P>I'm trying to upgrade from the S20 to the S21 ultra, I'm hoping to trade in my current phone. The website says this is possible and I have looked into upgrading however the phone that EE has on record is a Pixel 3. I got the pixel 3 three years ago, one year ago I upgraded in store to the S20 however it still shows the Pixel 3 on my account. Therefore when I try to upgrade it asks to trade in a Pixel 3 instead of an S20, I still have the Pixel 3 but this doesn't sound correct</P> Fri, 06 Aug 2021 17:45:02 GMT Wcoupland 2021-08-06T17:45:02Z https://community.ee.co.uk/t5/Archived-Posts/Wrong-phone-on-record/m-p/1068358#M289164 <P>I'm trying to upgrade from the S20 to the S21 ultra, I'm hoping to trade in my current phone. The website says this is possible and I have looked into upgrading however the phone that EE has on record is a Pixel 3. I got the pixel 3 three years ago, one year ago I upgraded in store to the S20 however it still shows the Pixel 3 on my account. Therefore when I try to upgrade it asks to trade in a Pixel 3 instead of an S20, I still have the Pixel 3 but this doesn't sound correct</P> Fri, 06 Aug 2021 17:45:02 GMT https://community.ee.co.uk/t5/Archived-Posts/Wrong-phone-on-record/m-p/1068358#M289164 Wcoupland 2021-08-06T17:45:02Z https://community.ee.co.uk/t5/Archived-Posts/Wrong-phone-on-record/m-p/1068449#M289165 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2021997">@Wcoupland</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I'd recommend giving our <A href="https://ee.co.uk/contact-ee" target="_blank">Upgrades Team</A> a call so they can look into this for you.</P> <P>&nbsp;</P> <P>They will be able to access your account and check what is going on.</P> <P>&nbsp;</P> <P>Jon</P> Sat, 07 Aug 2021 07:50:36 GMT https://community.ee.co.uk/t5/Archived-Posts/Wrong-phone-on-record/m-p/1068449#M289165 Jon_K 2021-08-07T07:50:36Z