topic Re: Why has my broadband charge gone up? in Archived Posts

Why has my broadband charge gone up?

amb1 — Wed, 24 Apr 2019 12:53:40 GMT

I signed up for £24/month for 18 months and it has suddenly gone up to £25.70. I haven't had any notifications of this but suspect it's an inflation increase?

Re: Why has my broadband charge gone up?

amb1 — Wed, 03 Apr 2019 23:59:50 GMT

Thanks for that xrayspex 🙂

Re: Why has my broadband charge gone up?

amb1 — Fri, 05 Apr 2019 00:20:50 GMT

I only signed up in January!

Re: Why has my broadband charge gone up?

Profile closed — Wed, 24 Apr 2019 13:11:16 GMT

@amb1 it will be the annual increase. It happens this time of year. It was everywhere in the press. I can't remember if I got messaged individually.

Re: Why has my broadband charge gone up?

amb1 — Wed, 24 Apr 2019 13:51:14 GMT

Thanks very much @Profile closed

Re: Why has my broadband charge gone up?

XRaySpeX — Wed, 24 Apr 2019 14:06:45 GMT

When did you sign up? 7% seems high for RPI increase. Is it running at that?

Re: Why has my broadband charge gone up?

XRaySpeX — Wed, 24 Apr 2019 18:32:38 GMT

I had occasion today to speak to CS on another matter & asked about BB increases. I was told they are in progress & the amounts were individual. I was told mine would go up by 6.25%. So it looks like yours is an annual April/May "RPI" increase too. This is rather over the odds when RPI is running at about 2.5%.

@James_B : Why such an exorbitant increase?

Re: Why has my broadband charge gone up?

Chris_B — Wed, 24 Apr 2019 18:42:21 GMT

@Profile closed Just to inform you you have to be told of any increase 30 days before any increase. The only time your not told of any increase is when you reach the minimum term of the contract and any discount on that contract is then removed.

If you are not told you can call customer services and tell them you wasn’t informed of any increase they then should give you a discount to counter the increase. I did this one year with my phone bill as I wasn’t informed.

Re: Why has my broadband charge gone up?

XRaySpeX — Wed, 24 Apr 2019 19:11:34 GMT

Thanks! You're welcome :)! Glad I could be of assistance.

Re: Why has my broadband charge gone up?

Christopher_G — Thu, 25 Apr 2019 07:33:27 GMT

Hi @amb1

Welcome to the community.

Have you checked your bill through your My EE account to see if there are any other charges on the bill?

We're in the process of contacting customers about a future price increase, but, you shouldn't see this on your bill yet.

Chris

Re: Why has my broadband charge gone up?

jmr2021 — Thu, 05 Aug 2021 21:54:26 GMT

mine was £26 odd for years - landline with broadband - its going ip to £40 off per month - daylight robbery - why????

Re: Why has my broadband charge gone up?

James_B — Fri, 06 Aug 2021 06:49:12 GMT

Hi @jmr2021,

Welcome to the EE Community. 🙂

Please get in touch with our Customer Care Team so we can make sure you are on the best value plan for your needs.

They'll be happy to help.

James

Re: Why has my broadband charge gone up?

jmr2021 — Fri, 06 Aug 2021 11:24:07 GMT

thank you 👍😀

Re: Why has my broadband charge gone up?

James_B — Fri, 06 Aug 2021 11:29:27 GMT

No problem @jmr2021 🙂

James