topic Re: Cannot get into my account - comes up with Thinking of Leaving T-mobile page in Archived Posts

Cannot get into my account - comes up with Thinking of Leaving T-mobile page

cyn — Sun, 29 Sep 2019 07:41:50 GMT

Re: Cannot get into my account - comes up with Thinking of Leaving T-mobile page

Katie_B — Sun, 29 Sep 2019 10:47:40 GMT

Good Afternoon @cyn.

Welcome to the community.

Is this happening when you are trying to log in via the app or online?

Does the same error message occur on both log in routes?

Speak shortly,

Katie 🙂

Re: Cannot get into my account - comes up with Thinking of Leaving T-mobile page

cyn — Sun, 29 Sep 2019 12:40:56 GMT

Further to this post I rang ee on 150 about it and the technical dept said because they took over my account from t-mobile, I won’t be able to access my billing and usage online for a couple of months until they have completely taken over t-mobile and that is why they are sending me a paper statement each month (which they have been doing). It does mean though that I will be unable to check my account or query anything in between my monthly bill until the complete takeover of t-mobile by ee.

Sent from my iPad

Re: Cannot get into my account - comes up with Thinking of Leaving T-mobile page

mdsmith88 — Wed, 04 Aug 2021 15:34:42 GMT

useless. my credit card has been recewed and so o cannot top up any more. It can only be dome by text with no online way to updatw.

Re: Cannot get into my account - comes up with Thinking of Leaving T-mobile page

Christopher_B — Wed, 04 Aug 2021 17:39:53 GMT

Hi @mdsmith88

I hope you're well and having a nice day, other than this issue of course.

Can I please just clarify, do you mean your card has been renewed and it won't let you use your new card to top up?

Thanks

Chris