topic Re: Unknown charges short code 82222 in Archived Posts

Unknown charges short code 82222

DRC2 — Mon, 02 Aug 2021 09:49:26 GMT

So I’m seeing a subscription charge of £0.25 every few days on my account with no idea what it is as I’ve never subscribed to anything and for the number 01494 750 678. Anyone any ideas what this is and how I stop it?

thanks

Re: Unknown charges short code 82222

chistery — Mon, 02 Aug 2021 10:10:41 GMT

Hi @DRC2

This may help you identify it:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/understanding-my-bill/third-party-services

Let us know how you get on!

Re: Unknown charges short code 82222

DRC2 — Mon, 02 Aug 2021 10:43:53 GMT

Thanks, will give it a go!

Re: Unknown charges short code 82222

DRC2 — Wed, 04 Aug 2021 08:56:06 GMT

Update: so shortcode 82222 is shared by hundreds of companies none of which I have heard of or signed up for.

I tracked it down to some lotto updates text which I never signed up for, why I would need this 3 times a day is beyond me! I’m asking for all information on when this happened and on what website I visited started this even though they’ve stopped it I think we all need to know why this happens so we can stop it easier should it happen again!

keep you posted!

Re: Unknown charges short code 82222

chistery — Wed, 04 Aug 2021 09:02:46 GMT

HI @DRC2

That shortcode is registered to tap2bill so you should contact them initially.

01494 750 678

customer.Service@tap2bill.com

If that doesn't work, the EE code of conduct on the link shows how to complain to the PSA.

Re: Unknown charges short code 82222

DRC2 — Wed, 04 Aug 2021 09:41:53 GMT

Yeah, I emailed them and they told me I had to email someone else as they had ceased trading, completely confusing this is how I found out who it was.

Re: Unknown charges short code 82222

chistery — Wed, 04 Aug 2021 09:54:45 GMT

The PSA checker should be accurate, but they still list tap2bill as well as Tube alerts and lottery results.

https://psauthority.org.uk/for-consumers/service-checker

It's strange how you get the tap2bill number if they have ceased trading though!

If you aren't getting anywhere, go to the PSA.