topic Re: Previous itemised bills in Archived Posts

Previous itemised bills

coopersheen — Thu, 29 Jul 2021 13:48:44 GMT

Hi, I really need itemised bills from the previous 2 months but haven't been paying for itemised billing. Is there any way to get previous itemised bills. This is a very important and sensitive matter.

Re: Previous itemised bills

XRaySpeX — Thu, 29 Jul 2021 13:57:38 GMT

@coopersheen : Itemised Billing cannot be retrospective. But why do you need an itemised bill? Your ordinary bill will show all your charges.

Re: Previous itemised bills

coopersheen — Thu, 29 Jul 2021 14:52:48 GMT

I don’t know if I have the right meaning:

I need to see all calls made from my phone over the last couple of months, I thought this was through itemised bills

Re: Previous itemised bills

XRaySpeX — Thu, 29 Jul 2021 15:21:29 GMT

You mean including calls that you weren't charged for? Yes, that's what itemised billing is for but you can't get it for the past.

Re: Previous itemised bills

TomForan — Thu, 29 Jul 2021 20:52:45 GMT

Thank you for your assistance. Still looking for an answer but do appreciate your post. Tom.

Re: Previous itemised bills

XRaySpeX — Thu, 29 Jul 2021 21:02:26 GMT

Dunno what you are looking for. You've had your answer. You need to be paying for itemised billing at the time you want to see these bills for not afterwards.

Re: Previous itemised bills

coopersheen — Thu, 29 Jul 2021 21:17:13 GMT

Tbh I was just looking whether I could find out how long my partner has been having an affair actually

the rude response was not called for

Re: Previous itemised bills

XRaySpeX — Thu, 29 Jul 2021 21:23:53 GMT

We're not PIs.

Re: Previous itemised bills

bristolian — Thu, 29 Jul 2021 22:33:31 GMT

Your other possible course of action is to pursue the Subject Access Request process - there are details on this EE help page

You've been correctly advised regarding itemised billing - it's a chargeable extra and can be applied by calling EE C/S, but is not retrospective.

Re: Previous itemised bills

coopersheen — Fri, 30 Jul 2021 08:20:20 GMT

Thank you for your kind response @bristolian