topic Re: Credit I didn’t know I had in Archived Posts

Credit I didn’t know I had

Wildtraks — Thu, 29 Jul 2021 02:51:16 GMT

Been an EE payg customer for years, set up automatic renewal years ago, £10 per month
Just browsing through my account and noticed I’m £150 in credit???
how has this happened and how do I get it back

Re: Credit I didn’t know I had

XRaySpeX — Thu, 29 Jul 2021 03:02:23 GMT

PAYG credit is non refundable.

You've stopped buying packs but not stopped your recurring payments from being taken from your bank card.

Re: Credit I didn’t know I had

Wildtraks — Thu, 29 Jul 2021 03:56:41 GMT

So if I stop the recurring card payment would I be able to use the credit to buy a new £10 payg pack every month

Re: Credit I didn’t know I had

Leanne_T — Thu, 29 Jul 2021 07:22:06 GMT

Hi @Wildtraks

Thanks for coming to the community.

Yes, you will be able to use the credit to purchase packs each month 🙂

Thanks.

Leanne.

Re: Credit I didn’t know I had

mikeliuk — Thu, 29 Jul 2021 09:09:00 GMT

Hi @Wildtraks ,

On your original question of how to claim it back, the below reference may be useful if you've not changed your mind about doing that. Good luck!

https://www.moneysavingexpert.com/banking/recurring-payments/

Re: Credit I didn’t know I had

XRaySpeX — Thu, 29 Jul 2021 10:13:24 GMT

@mikeliuk : That article doesn't tell you how to claim back CPA payments already spent, only how to stop CPAs & how to claim back CPA payments that your bank failed to act on when you tell them to stop.