topic Re: EE perk 20% discount not showing on my bill in Archived Posts

EE perk 20% discount not showing on my bill

Ems_rob — Wed, 28 Jul 2021 10:48:56 GMT

Hi,

recently had an upgrade and 20% EE perk was added to my account. Just had my first bill and doesn't show any discount and also doesn’t show the discount on the add-ons .

Why hasnt it been taken off or how do I add it on again??

thanks

Re: EE perk 20% discount not showing on my bill

Chris_B — Wed, 28 Jul 2021 12:19:34 GMT

@Ems_rob You’ll have to call customer services on 150 and speak with that about this. This forum can not see you account to see why or what’s on your account.

Re: EE perk 20% discount not showing on my bill

Leanne_T — Wed, 28 Jul 2021 12:29:34 GMT

Hi @Ems_rob

Thanks for coming to the community.

Did you create a new perk discount code from the perk portal to use with your upgrade?

Also, did you upgrade online, over the phone or in store?

Thanks 🙂

Leanne.