topic Re: Billing address abroad in Archived Posts

Billing address abroad

Andrea85 — Sun, 11 Jul 2021 10:52:56 GMT

Hi there,

I moved out of UK, to Spain, and customer service advised that I could keep my UK number and just change the address details. I have already done so with the bank. However in EE account it doesn't give the option for addressing abroad. What would be the correct procedure?

Thanks

Re: Billing address abroad

bristolian — Sun, 11 Jul 2021 11:06:17 GMT

Hi @Andrea85

EE is a UK network provider, and accounts are intended for customers who are primarily resident in the UK - you cannot have an EE pay-monthly account registered to a non-UK billing address.

You should also be aware of EE's "stable links policy" where roaming is concerned. The full policy is detailed towards the bottom of pay-monthly roaming T&C , but the headline is that you need to be in the UK for 2months out of every 4.

Re: Billing address abroad

Andrea85 — Sun, 11 Jul 2021 12:39:53 GMT

Thanks for your response. However this is in clear contrast with what EE customer service advised on multiple occasions before leaving the UK. They said that it was only a matter to update address details. I wonder how EE agents can be so ignorant about their own service. Very disappointing.

Re: Billing address abroad

Schockwave — Mon, 12 Jul 2021 13:05:55 GMT

@Andrea85 , you can live in another country and have bank accounts from different countries, but not when it comes to networks, they have to have the UK address, or if from another country, the country from where the network is. Not sure why you were given the wrong information, unless customer service thought you wanted to change your address to another UK address and there was a miscommunication somewhere.