topic Hospital Call Access Charges in Archived Posts

Hospital Call Access Charges

CalumC11 — Mon, 12 Jul 2021 09:30:52 GMT

My partner's dad was recently rushed to hospital, and didn't take his mobile phone.

For talking with him for 25 mins, I've been billed 'access charges' of over £17.

Is there any way of claiming this back? It seems very steep (not to mention exploitative).

I note that my partner (who is with O2) had not had this issue with her provider.

Leanne_T — Mon, 12 Jul 2021 11:47:53 GMT

Thanks for coming to the community.

I hope your partner's Dad is OK.

For information on the access and service charges for calls to NHS 087 service numbers, please see our Terms and Conditions for EE customers.

If you would like to discuss the charges, please get in touch with our Mobile Care team on 150, they will be happy to help 🙂

Thanks.

Leanne.