topic Re: Re: Itemised current usage error in Archived Posts

Re: Itemised current usage error

Octavia44 — Fri, 09 Jul 2021 20:49:36 GMT

I would like answer to same question please?
Thanks.

Re: Re: Itemised current usage error

XRaySpeX — Sat, 10 Jul 2021 00:55:21 GMT

@Octavia44 : Are you on contract or PAYG?

Re: Re: Itemised current usage error

Octavia44 — Sat, 10 Jul 2021 07:48:53 GMT

12m Essential Sim plan.
but I don’t see what having a contract or PAYG makes a difference when being able to see my itemised calls/texts/usage whether on the app or web pages?

Re: Re: Itemised current usage error

XRaySpeX — Sat, 10 Jul 2021 13:31:16 GMT

On contract you need to call CS to order Itemised Billing @ £2.50 pm. PAYG users can see their itemised usage just for the last 30 days.

Re: Re: Itemised current usage error

Octavia44 — Sat, 10 Jul 2021 15:14:33 GMT

Why is this required now? I’ve never had to pay extra before.

Sent from my iPhone

Re: Re: Itemised current usage error

Christopher_B — Sun, 11 Jul 2021 07:31:10 GMT

Hi @Octavia44

I hope you're well and having a nice weekend, are you up to much or just having a chilled one?

This charge has been in place a while now. If you take a look at your older bills it should show this charge.

Thanks

Chris

Re: Re: Itemised current usage error

Octavia44 — Sun, 11 Jul 2021 13:55:02 GMT

You don’t appear to be getting the point of my question!
Obviously I realise there are costs incurred when I use my allowances up or go outside the boundaries I’m permitted.
N.B. What I want to know is:

Why can’t I now “see” what I’m being charged for as excess charges on the MyEE App - then I’d be happy to pay & curb my actions on the future. I have had excess use charges before, but have been able to see why & when this has happened & have rectified it.
Now though I can’t check during the month & will have to wait for the bill, I suppose? When I click on yellow ‘See all charges’ - the App closes!

Re: Re: Itemised current usage error

Octavia44 — Sun, 11 Jul 2021 13:57:17 GMT

(Tried to post pic of the button but heyho - you didn’t reproduce it!) #notsurprised

Re: Re: Itemised current usage error

Christopher_B — Sun, 11 Jul 2021 14:04:12 GMT

Thanks for clarifying that @Octavia44

Could I just check if you have the latest version of the My EE app installed?

Thanks

Chris

Re: Re: Itemised current usage error

Octavia44 — Sun, 11 Jul 2021 14:05:56 GMT

Yes, I have the latest version - only a few days ago, certainly no more than 2 was ago I’m sure.

Re: Re: Itemised current usage error

Octavia44 — Sun, 11 Jul 2021 14:07:20 GMT

I see the picture is there now! ??

Re: Re: Itemised current usage error

Christopher_B — Sun, 11 Jul 2021 14:09:14 GMT

Thanks @Octavia44

If you sign in to your My EE account on our website rather than the app, does it do the same thing?

Thanks

Chris

Re: Re: Itemised current usage error

Octavia44 — Sun, 11 Jul 2021 14:13:25 GMT

Hi Chris, yes - same thing on web site. TBH I haven’t tried again lately.

(I have the 4.55.1 updated version of the App. )

Re: Re: Itemised current usage error

Octavia44 — Sun, 11 Jul 2021 14:17:15 GMT

Web site shows ‘unexpected error occurred. Please try again later. ‘

Humph!!

Re: Re: Itemised current usage error

Christopher_B — Sun, 11 Jul 2021 14:17:16 GMT

@Octavia44 Thanks I appreciate you checking that.

As it's all up to date the best thing to do is have a chat with Tech Gurus so they can take a deeper look into this, and find out what's going on.

Thanks

Chris

Re: Re: Itemised current usage error

Octavia44 — Sun, 11 Jul 2021 14:20:33 GMT

I also noticed on past bills online when I checked today (as suggested) the date for last year reads 2021!!

Something wrong there too I think. !!?!

Thanks for your help. I may check everything with the tech chaps tomorrow… after the football. !!