topic Re: Changing account number in myEE app in Archived Posts

Changing account number in myEE app

Leeebeee — Sat, 10 Jul 2021 16:27:38 GMT

Hi all,

Does anyone know how I can associate a different account number with the ‘my EE’ app? I used to have an account a few years ago but left for a different provider. I have since returned but have the same email address/phone number. When I log in I get the ‘account closed’ pages but seemingly no option to change over to my now current account number.

Can anyone help? Thanks in advance.

Re: Changing account number in myEE app

chistery — Sat, 10 Jul 2021 17:44:52 GMT

Hi @Leeebeee

Under account settings, can you try the add an account option? Does that do what you need?

Re: Changing account number in myEE app

Leeebeee — Sat, 10 Jul 2021 18:36:07 GMT

Thanks for the reply. I was looking for a way to remove the old account number but found I could ‘add product’ and run them in parallel.

Appreciate your time.

Re: Changing account number in myEE app

Northerner — Sat, 10 Jul 2021 18:39:35 GMT

Hi @Leeebeee

You will need to call EE CS on 150 and ask them to delete your old account profile. Then you can register again.

Thanks