topic Re: Any time upgrade unless you spend a fortune in Archived Posts

Any time upgrade unless you spend a fortune

Alpeters — Mon, 05 Jul 2021 15:56:46 GMT

I'm so annoyed with EE... I'm almost certainly leaving in a few months.

I want to upgrade anytime to a Samsung s21 ultra... but I can't because I spend £100 a month, in fact my monthly bill is £250.

I'm told o can't upgrade because EE don't done any contracts that match my current cost.. and because their less I can't get a new device.

Why did you sell my £100 pound contract as a anytime upgrade... because its not.

So angry.

Re: Any time upgrade unless you spend a fortune

James_B — Mon, 05 Jul 2021 17:59:11 GMT

Hi @Alpeters,

Welcome back to the EE Community. 🙂

Was it just that particular phone you couldn't upgrade to due to the plan costs?

James

Re: Any time upgrade unless you spend a fortune

Alpeters — Tue, 06 Jul 2021 06:47:02 GMT

Hi,

I have the option to upgrade to one phone.

The iPhone 12 max Pro.

I don't use apple, I'm told the Samsung is a £3 or £4 less hence not being able to upgrade!

I am annoyed beyond belief.

Penalised for spending money with ee.

Re: Any time upgrade unless you spend a fortune

Christopher_B — Tue, 06 Jul 2021 08:53:29 GMT

Hi @Alpeters

The best thing to do is have a chat with out upgrade team so they can see what can be done about this.

Thanks

Chris

Re: Any time upgrade unless you spend a fortune

Alpeters — Wed, 07 Jul 2021 18:17:24 GMT

I did... and I was told nothing could be done! Joke totally false advertising

Re: Any time upgrade unless you spend a fortune

Leanne_T — Thu, 08 Jul 2021 07:16:17 GMT

Hi @Alpeters

Thanks for coming back to us.

You can find full details in the Upgrade Anytime Terms and Conditions.

If you would like to discuss this further, please give us a call on 150.

Thanks.

Leanne.

Re: Any time upgrade unless you spend a fortune

wardi — Thu, 08 Jul 2021 07:39:43 GMT

@Alpeters .. why don't you just wait until your contract ends then you can change/upgrade to whatever you like? If you're eligible for anytime upgrade then presumably it's less than 45 days to wait.

Re: Any time upgrade unless you spend a fortune

Alpeters — Sat, 10 Jul 2021 10:39:21 GMT

I'm just at the 12 month period...