topic Re: Account Suspended in Archived Posts

Account Suspended

kilyasaa — Fri, 09 Jul 2021 14:03:56 GMT

Hi,

My account has been suspended due to overdue bills. I want to pay the bills but I am unable to access the payment page both on my phone app as well as using the EE website.

I am currently not in the UK and wasn't able to keep up with the payments due to my bank account not having enough funds lately.

Assistance would be appreciated as I am looking to pay my bills ASAP

Re: Account Suspended

kilyasaa — Fri, 09 Jul 2021 14:09:59 GMT

Hi,

I have overdue bills of around 6 months. I want to pay but am unable to as my account has been suspended.

I am currently not in the UK for the near future.

Is there any way for me to be able to pay as I'm unable to access the payment page on both my EE app and the website.

Urgent assistance would be helpful

Re: Account Suspended

James_B — Fri, 09 Jul 2021 16:39:02 GMT

Hi @kilyasaa,

Welcome to the EE Community. 🙂

Please Ways to pay your mobile phone bill for help with paying your bill.

James

Re: Account Suspended

kilyasaa — Sat, 10 Jul 2021 04:25:41 GMT

Thank you!

Is there a way for to check total amount I need to pay?

As of now, I am unable to see it in the app or website.

Re: Account Suspended

Christopher_B — Sat, 10 Jul 2021 08:31:47 GMT

Hi @kilyasaa

Is the amount not showing on your My EE account or are you unable to sign in?

Thanks

Chris

Re: Account Suspended

kilyasaa — Sat, 10 Jul 2021 08:51:49 GMT

Whenever I click make a payment via app or website I always get directed to an error page. I've attached a screenshot of it below.

I can’t even see my due bills anymore. Is this due to my account being suspended?

Re: Account Suspended

Christopher_B — Sat, 10 Jul 2021 08:55:26 GMT

@kilyasaa It may well be because of the suspension.

The best thing to do is have a chat with our customer care team. You can ring them from outside the UK on +44 7953966250.

Thanks

Chris