topic Re: faults with EE in Archived Posts

faults with EE

Gallengerah — Thu, 08 Jul 2021 13:39:29 GMT

been with EE over 10 years, finnaly after getting so ,many products with ive seen the company for there true colours. i have been given miss information for staff for about a year, it gets sorted then i get another issue which becomes me complaining and getting nothing back. ive had phones an ipad and a watch from EE, if any public had any sence they would leave EE as i plan as the company dont care about its users only the profit and money they get

Re: faults with EE

bristolian — Thu, 08 Jul 2021 13:43:46 GMT

Hello @Gallengerah

Could you explain some of the issues you've had?

Perhaps other community members may be able to offer advice if you explain what's happened.

Re: faults with EE

Gallengerah — Thu, 08 Jul 2021 13:48:14 GMT

rang them with an issue i had where i wanted to give data to my apple watch after it had finished its contract after being told i could do that when contract ended. today been told its not possible and the only way to use the watch is through bluetooth which i got told wouldnt be a great range. ive had issues with EE for a while and every issue i ask them about they can never sort out.

Re: faults with EE

James_B — Thu, 08 Jul 2021 14:31:23 GMT

Hi @Gallengerah,

Welcome to the EE Community. 🙂

I'm sorry to hear you were given incorrect information about using your watch. To be able to use it away from your phone, it needs an active plan for its eSIM.

James

Re: faults with EE

Gallengerah — Thu, 08 Jul 2021 14:57:29 GMT

when the contract ended with the apple watch i was told i would still be able to gift data to it and not have to carry my phone. today when asking about how to do it i get told its not possible unless i pay for another sim to be active. i am constactly being told miss infromantion with EE

Re: faults with EE

James_B — Thu, 08 Jul 2021 15:42:02 GMT

That's right @Gallengerah

When your watch plan was cancelled, the eSIM would have been disconnected from the network, leaving nothing to gift the data to.

I'm very sorry if this wasn't made clear.

James

Re: faults with EE

Schockwave — Thu, 08 Jul 2021 16:45:15 GMT

@Gallengerah , Once your 24 month contract was coming to an end, you should have received a letter explaining, that if you wanted to continue with cellular, you could by taking out the plan for £7,- per month, giving you unlimited calls and text and 10 GB of data, you cannot gift data from your phone to your watch, but can use bluetooth, but that would mean you would not be able to use your watch away from the phone, that is without the phone.