https://community.ee.co.uk/t5/Archived-Posts/Extra-charges/m-p/1063119#M288806 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/458495">@Calvinmiller76</a>&nbsp;</P> <P><BR />Quite often you will be able to get more detailed billing information from myEE online than via the app, I'd suggest trying that as a first step.</P> <P>&nbsp;</P> <P>Although a spend-cap provides protection against many charges, it doesn't cover everything that can appear on your EE bill - <A href="https://ee.co.uk/help/help-new/billing-usage-and-top-up/track-and-manage-your-usage/how-do-i-set-up-and-manage-spend-cap" target="_blank" rel="noopener">this EE help article</A> , under "charges that aren't restricted", explains further.</P> Thu, 08 Jul 2021 11:24:51 GMT bristolian 2021-07-08T11:24:51Z https://community.ee.co.uk/t5/Archived-Posts/Extra-charges/m-p/1063100#M288805 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20210708-103816_Samsung Internet.jpg"><img src="https://community.ee.co.uk/skins/images/9397E2D571C8F2DC9C79EE07867F3EF3/responsive_peak/images/image_not_found.png" alt="Screenshot_20210708-103816_Samsung Internet.jpg" /></span></P><P>It says I've got extra charges £1.80 comming next month , cant understand why , as I have a spend cap on my contract&nbsp;</P> Thu, 08 Jul 2021 09:46:24 GMT https://community.ee.co.uk/t5/Archived-Posts/Extra-charges/m-p/1063100#M288805 Calvinmiller76 2021-07-08T09:46:24Z https://community.ee.co.uk/t5/Archived-Posts/Extra-charges/m-p/1063119#M288806 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/458495">@Calvinmiller76</a>&nbsp;</P> <P><BR />Quite often you will be able to get more detailed billing information from myEE online than via the app, I'd suggest trying that as a first step.</P> <P>&nbsp;</P> <P>Although a spend-cap provides protection against many charges, it doesn't cover everything that can appear on your EE bill - <A href="https://ee.co.uk/help/help-new/billing-usage-and-top-up/track-and-manage-your-usage/how-do-i-set-up-and-manage-spend-cap" target="_blank" rel="noopener">this EE help article</A> , under "charges that aren't restricted", explains further.</P> Thu, 08 Jul 2021 11:24:51 GMT https://community.ee.co.uk/t5/Archived-Posts/Extra-charges/m-p/1063119#M288806 bristolian 2021-07-08T11:24:51Z https://community.ee.co.uk/t5/Archived-Posts/Extra-charges/m-p/1063122#M288807 <P>I often find that when I see extra charges, I go back in 2 mins later and they've gone again.</P> Thu, 08 Jul 2021 11:44:17 GMT https://community.ee.co.uk/t5/Archived-Posts/Extra-charges/m-p/1063122#M288807 chistery 2021-07-08T11:44:17Z https://community.ee.co.uk/t5/Archived-Posts/Extra-charges/m-p/1063125#M288808 <P>That's wots just happened to me , this is the second time its happened,&nbsp; thx for your help chistery,&nbsp;</P> Thu, 08 Jul 2021 12:19:00 GMT https://community.ee.co.uk/t5/Archived-Posts/Extra-charges/m-p/1063125#M288808 Calvinmiller76 2021-07-08T12:19:00Z