topic Lost my contact sim in Archived Posts

Lost my contact sim

Summerjane5x — Tue, 06 Jul 2021 00:17:24 GMT

Please someone please help me I lost my contact sim but I'm not sure weather its been stolen I just need to block it and get it replaced please can you advise me to do what I av to as I need the number mainly and it needs blocking

I have ee sim at min can it not be replaced in my new sim its payasgo but I have ref to my contract ect please someone help

Re: Lost my contact sim

XRaySpeX — Tue, 06 Jul 2021 02:37:43 GMT

You need to call CS to report it lost/stolen so they can block it & issue you with a replacement SIM.

If you want to move to PAYG you'll need to give 30 days notice & pay any Early Termination Fees due.

Re: Lost my contact sim

Leanne_T — Tue, 06 Jul 2021 06:49:44 GMT

Hi @Summerjane5x

Thanks for coming to the community.

To report the lost SIM card, please call us on 07953 966 250, our Mobile Care team will block the SIM card and send you a replacement with the same number.

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne 🙂