topic Re: Re: sim upgrade in Archived Posts

Re: sim upgrade

Wendy27313 — Mon, 05 Jul 2021 13:49:44 GMT

I am at the end of my contract and bought a new phone outright and switched to a SIM only contract at the end of last month. Plan is correct on my EE. I have been charged old rate today as of nothing has happened. Does it take a month to process a change ?/

Re: Re: sim upgrade

Leanne_T — Mon, 05 Jul 2021 14:27:16 GMT

Hi @Wendy27313

Thanks for coming to the community.

Did you change your plan after your bill date?

Does the old and new plan show on your bill?

Thanks 🙂

Leanne.

Re: Re: sim upgrade

Wendy27313 — Mon, 05 Jul 2021 15:48:29 GMT

I thought I had switched to Sim only using the “Upgrade “ and that shows on my Plan with the new price quoted. That was on 28 June. However EE took a payment the same as always from my account today , 5 July, for the full amount of device + Sim, and I was advised that it won’t change until the end of this month. It seems that I am paying for the month just gone

Re: Re: sim upgrade

James_B — Mon, 05 Jul 2021 16:10:17 GMT

Hi @Wendy27313,

If upgraded after your bill was produced, the change will be reflected on your next bill.

James