topic Re: How do I transfer an account to another bill payer please? in Archived Posts

How do I transfer an account to another bill payer please?

CazW — Sun, 30 Dec 2018 07:53:01 GMT

I currently pay my son's mobile phone bill and have tried phoning EE numerous times to transfer to so that he pays it himself. They have to speak to me as the bill payer but need his permission too, obviously, but then h's called them only to be told they need my permission, so we're stuck in a loop. This has been going on for months and now I can't remember my password or where I set up the account to reset it (the oddest security question I've ever come across; who remembers stuff like that?!!) so EE say they can't do anything. They also say it's best to call them together but we don't live together and both work so that's not easy to do.

Can anyone suggest how I can transfer the account please? Many thanks, yours in desperation!

Re: How do I transfer an account to another bill payer please?

CazW — Sun, 30 Dec 2018 07:53:38 GMT

Re: How do I transfer an account to another bill payer please?

BrendonH — Sun, 30 Dec 2018 08:11:44 GMT

You need to call EE and request this.

The person taking it over has to be with you to confirm all their details etc.

Re: How do I transfer an account to another bill payer please?

CazW — Sun, 30 Dec 2018 08:35:54 GMT

Thanks for such a swift response Brendon. I guess that's the only solution then.

Problem is I can't remember my password when I call them so one more question if I may? I've just set up my online account; so you think that password will work?

Many thanks, Caz

Re: How do I transfer an account to another bill payer please?

Chris_B — Sun, 30 Dec 2018 09:09:39 GMT

@CazW. Your online account password is not the same password.

Re: How do I transfer an account to another bill payer please?

CazW — Sun, 30 Dec 2018 09:13:43 GMT

Thanks Chris. So that is my problem because when I call EE I can't remember

my password. When I tried yesterday they asked a security question instead, which was an odd one about where I first set up the account e.g. In store or online. It was so long ago I can't remember, so I can't even reset the password! I'm on the verge of just cancelling my DD, which would give me a bad credit rating so I'm stuck paying this bill forever!

Re: How do I transfer an account to another bill payer please?

Christopher_G — Sun, 30 Dec 2018 11:36:47 GMT

Hi @CazW

Are you looking to just change the bill payer or is your son going to be the account holder going forward (and own the contract).

If you're passing by an EE store, it may be worth popping in. They'll help you verify the account.

Chris

Re: How do I transfer an account to another bill payer please?

CazW — Sun, 30 Dec 2018 11:51:11 GMT

Hi Chris,

my son will be the account/contract holder. I tried in store & they said they couldn't help for security reasons, partly because I have also changed to my married name so the account was in my maiden name. I've changed my surname online now & will try again in store tomorrow with ID for both names.

Thanks for your help 🙂

Re: How do I transfer an account to another bill payer please?

Christopher_G — Sun, 30 Dec 2018 11:53:49 GMT

That sounds like a plan, @CazW

Once there's a note on the account explaining you're happy for your son to take over the account, they'll be able to do the rest with him over the phone.

Let me know how you get on in-store.

Chris 🙂

Re: How do I transfer an account to another bill payer please?

CazW — Tue, 01 Jan 2019 09:08:16 GMT

Hi @Christopher_G,

With the correct ID the store were able to change both my name & password. We just have to wait 24hours for it to go through the system then we can move the account to my son, so we're almost there, phew!

Thanks for your help and a very Happy 2019 to you!

Caz 😀

Re: How do I transfer an account to another bill payer please?

Christopher_G — Tue, 01 Jan 2019 09:43:55 GMT

Brilliant news, @CazW 😄

Hopefully it's all smooth sailing from here.

All the best for 2019. 🙂

Chris

Re: How do I transfer an account to another bill payer please?

Sama71 — Sat, 03 Jul 2021 06:46:03 GMT

I pay my daughters phone bill through my account how do I change that as we are no longer speaking

Re: How do I transfer an account to another bill payer please?

_MrR_ — Sat, 03 Jul 2021 06:50:06 GMT

Hi there,

Same process as described above. If you and your daughter are not able to call at the same time, you'll need to call up, pass security and get them to note on the account that your daughter is going to take over the account.

She'll then need to call, give her details, pass the credit check, set up a new DD and take it from there.

But you mention you're not speaking at the moment, this needs mutual consent to happen so you'd have to state your intention that you're happy to transfer to her and she'd have to want to take over the line.

Good luck

Re: How do I transfer an account to another bill payer please?

Sama71 — Sat, 03 Jul 2021 06:51:44 GMT

Will that just be for her number and phone? I’d stay as account holder for mine?

Re: How do I transfer an account to another bill payer please?

_MrR_ — Sat, 03 Jul 2021 06:53:13 GMT

I see what you're saying.

Yes, when you call up customer care, you'd identify which of the lines on your account (so the one she uses) would be the one being transferred away to a new account.

Re: How do I transfer an account to another bill payer please?

Sama71 — Sat, 03 Jul 2021 06:54:17 GMT

Thankyou