topic Re: Spend limit reached in Archived Posts

Spend limit reached

Gumboor_9 — Thu, 01 Jul 2021 08:14:44 GMT

Keeps telling me spend limits have been reached when I have no outstanding debts called ee multiple and they have not helped anyone have any suggestions?

Re: Spend limit reached

Leanne_T — Thu, 01 Jul 2021 09:52:33 GMT

Morning @Gumboor_9

Thanks for coming to the community.

If you log in to My EE and then go to Manage My Device and Spend Caps, do you have a spend cap set up? if so, do you have the option to change your spend cap?

Speak soon 🙂

Leanne.

Re: Spend limit reached

Gumboor_9 — Thu, 01 Jul 2021 10:30:37 GMT

I have no spend cap as I removed it and the people on the phone keep telling there is no problem our end but still can’t make purchases ?

Re: Spend limit reached

Leanne_T — Thu, 01 Jul 2021 10:31:41 GMT

Hi @Gumboor_9

Thanks for coming back to me.

What are you trying to purchase?

Thanks 🙂

Leanne.

Re: Spend limit reached

Gumboor_9 — Thu, 01 Jul 2021 10:43:08 GMT

I am trying to purchase a subscription to Spotify and a gaming purchase neither working

Re: Spend limit reached

Leanne_T — Thu, 01 Jul 2021 10:55:18 GMT

Thanks @Gumboor_9

I've sent you a private message on here for some extra details.

Speak soon 🙂

Leanne.