topic Re: Why can’t I cancel my paper bills? in Archived Posts

Why can’t I cancel my paper bills?

Frocks84 — Thu, 01 Jul 2021 07:20:07 GMT

I’ve spoken to 3 different people now and each month they tell me the person before had followed the wrong process, and credit me back the £2.50, only for another bill to arrive the next month.

is it just impossible to cancel paper billing? I really don’t want to receive them as I can monitor my usage online, without the waste of paper. I can’t even see where I can do it on the app / mobile site.
please help….

Re: Why can’t I cancel my paper bills?

Chris_B — Thu, 01 Jul 2021 07:25:21 GMT

@Frocks84 At least you’ve been refunded the cost. All I can say is try again as customer service should be able to do this for you.

Re: Why can’t I cancel my paper bills?

Frocks84 — Thu, 01 Jul 2021 07:43:03 GMT

Yeah they do refund it but every month I phone them and the customer service agent just blames the one before saying they “didn’t follow the correct process to remove it”. They then say they have removed it and a month later another one arrives so I have to repeat the cycle. It’s just a bit bizarre…

Re: Why can’t I cancel my paper bills?

James_B — Thu, 01 Jul 2021 07:44:28 GMT

Hi @Frocks84,

Welcome to the EE Community. 🙂

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James