topic Re: Overcharge for data addon in Archived Posts

Overcharge for data addon

see1985 — Wed, 30 Jun 2021 22:00:27 GMT

I took a recurring £5 add-on for 1GB data and was charged £10 for it.

My monthly plan is £7.5 per month and this time was 17.92 ??

Whats going on? Plus your customer care closes at 9 pm and your live chat shows 11 pm but the button is disabled?

Please help me resolve this issue

Re: Overcharge for data addon

XRaySpeX — Wed, 30 Jun 2021 22:18:55 GMT

The 1GB recurring data add-on costs £5.21. Looks like you've ordered it twice or it's been charged twice. Look in your Extras & Add-ons to see what's listed.

Re: Overcharge for data addon

see1985 — Wed, 30 Jun 2021 23:01:36 GMT

Unfortunately it has been charged twice.

It shows 1 add-on and only 1GB yet £10 charged.

Re: Overcharge for data addon

Leanne_T — Thu, 01 Jul 2021 07:09:51 GMT

Morning @see1985

Thanks for coming to the community.

If you get in touch with our Mobile Care team, they have account access to check the charges for you and will be happy to help.

Let me know how you get on.

Leanne.