topic Re: Paid an upgrade fee, now my bill is a huge amount in Archived Posts

Paid an upgrade fee, now my bill is a huge amount

Rachaelleanne — Sun, 27 Jun 2021 23:27:41 GMT

So I paid £211.11 to up grade early (£50 for the phone included)

I checked my EE Friday & it said I was in credit by £101. I’ve just checked again & it’s saying my next bill due to be paid by the 5th July is nearly £160.

WHY? If I had known this I would never have upgraded!

Re: Paid an upgrade fee, now my bill is a huge amount

Christopher_G — Mon, 28 Jun 2021 07:15:47 GMT

Hi @Rachaelleanne

Welcome to the community.

The payment you made for the handset/upgrade fee will stay in credit on your account until your bill is produced (when the charge is applied).

Hope that makes sense. If you're worried at all, speak to our Mobile Care team who have access to your account and will check it for you.

Chris

Re: Paid an upgrade fee, now my bill is a huge amount

Rachaelleanne — Mon, 28 Jun 2021 09:22:41 GMT

Hi chris

Thank you for replying.

I have called EE this morning & was told different.

I was told there was a £50 deposit on there which EE use to take but now they don’t so that’s been sorted. But then the £110 is my next bill?

I thought when I upgraded the early upgrade fee covered this. I thought My next bill would be generated 4 weeks after upgrading not 7 days after?

I just don’t understand how it can show £101 in credit on Friday then I get I bill owing £160, well £110?

Re: Paid an upgrade fee, now my bill is a huge amount

Christopher_G — Mon, 28 Jun 2021 09:30:10 GMT

Thanks for getting back to me, @Rachaelleanne.

It's hard to understand what the charges are for without seeing your account. I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Re: Paid an upgrade fee, now my bill is a huge amount

Rachaelleanne — Mon, 28 Jun 2021 10:10:42 GMT

Hi chris

i don’t have any message?

thanks

Re: Paid an upgrade fee, now my bill is a huge amount

Christopher_G — Mon, 28 Jun 2021 10:18:01 GMT

I've sent it again, @Racaelleanne. 🙂

Did you get it?

Chris

Re: Paid an upgrade fee, now my bill is a huge amount

Rachaelleanne — Mon, 28 Jun 2021 10:50:50 GMT

Yeah, I’ve just replied 😁