topic Re: Itemised billing in Archived Posts

Itemised billing

Colstalex — Sun, 06 Oct 2019 12:49:19 GMT

What is the charge for itemised billing? Is it charged per number on the account or does one charge cover all numbers?

Re: Itemised billing

BrendonH — Sun, 06 Oct 2019 12:51:55 GMT

£2.75 a month

Re: Itemised billing

Colstalex — Sun, 06 Oct 2019 12:53:28 GMT

Thanks, per account or per number in the account?

Re: Itemised billing

BrendonH — Sun, 06 Oct 2019 13:06:44 GMT

per number

Re: Itemised billing

Leanne_T — Mon, 07 Oct 2019 07:17:42 GMT

Morning @Colstalex

Thanks for coming to the community.

If you would like itemised billing set up for your account, give us a call on 150.

The £2.50 charge would be added to your account and will show itemisation for all numbers you have 🙂

Leanne 🙂

Re: Itemised billing

Stitch88 — Fri, 29 Nov 2019 17:42:18 GMT

How do I cancel my itemized bill?

Re: Itemised billing

Christopher_G — Fri, 29 Nov 2019 18:46:14 GMT

Hi @Stitch88

Welcome to the community. 🙂

Our Mobile Care team will be able to cancel itemised billing for you.

Chris 🙂

Re: Itemised billing

ABCZ9 — Sun, 11 Apr 2021 14:55:42 GMT

Why does it cost me more money for you to tell me your charges ?

Re: Itemised billing

Colstalex — Sun, 11 Apr 2021 14:57:13 GMT

And the only network who’d charges to show this information 😡

Re: Itemised billing

ABCZ9 — Sun, 11 Apr 2021 14:58:56 GMT

Frankly you shouldn't have to cancel it or be charged. It is normal course of business to tell your customers what they owe in detail.

Re: Itemised billing

Colstalex — Sun, 11 Apr 2021 15:00:24 GMT

They do itemise when there is charge, they just don’t itemise everything else like other networks.

Re: Itemised billing

BrendonH — Sun, 11 Apr 2021 15:07:57 GMT

@ABCZ9 wrote:
Why does it cost me more money for you to tell me your charges ?

They don't charge you to tell you that you have extra charges.

Extra charges will always be on your bill.

If you want everything itemised like every call and text that falls within your normal allowance this is chargable.

This is to pay for the admin involved to do it.

Re: Itemised billing

Ranjana — Thu, 24 Jun 2021 12:06:42 GMT

This sounds like a fraud a rip off. I was charged 174£ and 183£ in my bill. When asked they said I have used more than the call allowance. I am sure I haven't and when i asked for proof They said they cant give be proof as I am not opted for itemised billing.

They cannot say that, We charged you and you are liable to pay. but EE is not liable to explain why they charged.

They forcing me to go to go to Ombudsman, which I did with all evidence of chat.

Waiting for reply

Re: Itemised billing

Leanne_T — Thu, 24 Jun 2021 12:29:15 GMT

Hi @Ranjana

Thanks for coming to the community.

If you log into your My EE account and select Bills and Payments, then View Bill, do you have any extra charges showing on the bill?

Thanks.

Leanne.

Re: Itemised billing

mikeliuk — Thu, 24 Jun 2021 13:03:14 GMT

Hi @Ranjana ,

Although Ofcom cannot handle individual complaints, it may be useful to fill out their monitoring form.

https://www.ofcom.org.uk/complaints/complain-about-phones-or-internet-services/billing-and-charges

https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

Re: Itemised billing

ABCZ9 — Fri, 25 Jun 2021 07:16:17 GMT

I don't like this about EE, they not only owe it to their customers but legally they need to prove their charges.Lets get this going on twitter too
good luck with your case and if you need more people to come forward to bolster you case, I'm in

Re: Itemised billing

Elena33 — Mon, 28 Jun 2021 09:06:12 GMT

Does it work historically or just moving forwards

Re: Itemised billing

bristolian — Mon, 28 Jun 2021 09:47:22 GMT

@Elena33 wrote:
Does it work historically or just moving forwards

Itemised billing is not retrospective and will only be applicable from the point it's applied to your account.