topic Updated email. Bills still going to old email address in Archived Posts

Updated email. Bills still going to old email address

chrisdemetriou — Sun, 22 Mar 2020 17:42:56 GMT

Hi,

I've updated my email address but I'm still getting bills sent to the old address (which im deleting/phasing out).

Hope you can help.

Chris

Re: Updated email. Bills still going to old email address

Northerner — Sun, 22 Mar 2020 18:04:02 GMT

Hi @chrisdemetriou

When did you update your email?

It's worth calling EE CS on 150 and ensuring they have updated your account. There is no account access on these forums.

Thanks

Re: Updated email. Bills still going to old email address

Leanne_T — Mon, 23 Mar 2020 09:29:44 GMT

Hi there @chrisdemetriou

Thanks for coming back to the community.

When did you update your email address, was this before your billing date?

Speak soon 🙂

Leanne.

Re: Updated email. Bills still going to old email address

chrisdemetriou — Mon, 23 Mar 2020 11:50:17 GMT

Hi Leanne,

Updating your email address on myEE doesn't update the email used by billing, so I'm told, so had to call Customer Services. Although confirmation text:

"Sorry it hasn't been possible to process your request. Please call 150 to speak to Customer Services"

Looks like i need to call again.

Chris

Re: Updated email. Bills still going to old email address

Leanne_T — Mon, 23 Mar 2020 12:10:29 GMT

Let me know how you get on @chrisdemetriou

Leanne.

Re: Updated email. Bills still going to old email address

MARCODEMARIO — Sat, 26 Jun 2021 13:51:40 GMT

Hello, My mobile phone number is:(xxxxxxxxxxxx)! My account number:(xxxxxxxx), from August 18th 2019-05th November 2019.

I've been overcharged by CELLCAST, Babestation, Fonix & Dynamic mobile billing, customer Care.uk.

I would like my billing itemized. So I can inform the,(PSAuthority), of overcharging. Sent to my e-mail address:(xxxxxxxxxxxx). a.s.a.p! As this is out of order service by,(EE), mobile phone Services

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Updated email. Bills still going to old email address

Leanne_T — Sat, 26 Jun 2021 14:00:19 GMT

Hi @MARCODEMARIO

Thanks for coming to the community.

If you enter the details showing on your bill in the Charges to bill, Help page, this will show you the contact information for the companies.

If you get in touch with the company that has charged you, they will get this looked into for you.

Leanne.