topic Becoming Primary Account Holder in Archived Posts

Becoming Primary Account Holder

TheM4rshmellow — Mon, 21 Jun 2021 22:27:44 GMT

In 2019, my mother bought me a new phone for my birthday, and as such she was the primary account holder associated with the phone.

Unfortunately, shortly after, she passed away. I have now decided that I would like to upgrade, but I cannot do that as only the primary account holder can upgrade.

Would anyone be able to tell me how I make my account the primary account? Thanks

Re: Becoming Primary Account Holder

XRaySpeX — Mon, 21 Jun 2021 23:57:02 GMT

Closing the account of someone who’s died

Use the online form to tell us about an account holder's death.

We’ll need:

the account holder’s name and number
a number to contact you on

When an account holder dies you can either:

disconnect their broadband or number and close their account
transfer the connection or number to someone else