topic Re: Regarding my phone bills in Archived Posts

Regarding my phone bills

Rawdah1 — Sat, 19 Jun 2021 17:56:33 GMT

Hello sir/Madame

How are you, I wasn't feeling well so I paid my bill yesterday and I was advised that I should speak to a customer service regarding the balance. I received a message that I haven't paid the bill which was agreed for the 18th. Please can someone help me

Re: Regarding my phone bills

bristolian — Sat, 19 Jun 2021 18:13:55 GMT

Hello @Rawdah1

Welcome to the community

Unfortunately, there is no access to individual billing accounts on this public forum.

You need to call EE C/S on 150 from your mobile to resolve this query.

Re: Regarding my phone bills

Rawdah1 — Sat, 19 Jun 2021 18:21:01 GMT

Apologies for the late response please can we start again thanks

Re: Regarding my phone bills

Rawdah1 — Sat, 19 Jun 2021 18:23:05 GMT

Hello Sir/Madame

Apologies for the late response is regarding my phone bill to be discussed

Re: Regarding my phone bills

Christopher_G — Sun, 20 Jun 2021 07:11:54 GMT

Hi @Rawdah1

Welcome back to the community.

I would recommend following @bristolian's advice and speak to our Mobile Care team on 150. They'll do their best to help you.

Chris