topic Re: Confidentiality in Archived Posts

Confidentiality

samuellloyd92 — Tue, 20 Apr 2021 17:52:36 GMT

Hi, somebody I know has a line on my account. The account is solely in my name, the individual (who worked for EE) just used the number. This person had a disciplinary last year. EE gave personal details from my account and even read out transcripts from calls made from MY number, not the other individual’s number. The content from some of these calls were completely confidential and contained information that the other person didn’t know about me. Is this allowed?

Re: Confidentiality

XRaySpeX — Tue, 20 Apr 2021 18:02:20 GMT

@samuellloyd92 wrote:

EE gave personal details from my account

To whom? To the internal disciplinary hearing? That's not public. Even so, why did they need your details, when the matter involved his words over your line?

Re: Confidentiality

samuellloyd92 — Tue, 20 Apr 2021 18:09:04 GMT

Yeah my details were shared in the disciplinary hearing. I should have added that the disciplinary was completely unrelated to myself or my account.

Re: Confidentiality

Northerner — Tue, 20 Apr 2021 19:23:56 GMT

Hi @samuellloyd92

Complain to the ICO if you feel your personal data was miss used.

https://ico.org.uk/

Thanks

Re: Confidentiality

Christopher_G — Wed, 21 Apr 2021 06:55:11 GMT

Hi @samuellloyd92

Welcome to the community.

Thank you for getting in touch. We take customer security very seriously. I've sent you a private message to get some more information from you.

Please take a look and get back to me.

Thanks

Chris