topic Re: Is anyone else having trouble gifting data in Archived Posts

Is anyone else having trouble gifting data

Suesspink29 — Tue, 22 Jan 2019 10:23:10 GMT

Re: Is anyone else having trouble gifting data

Christopher_G — Tue, 22 Jan 2019 12:28:35 GMT

Hi @Suesspink29

Welcome to the community. 🙂

How long have you had this problem? Have you been able to gift data before?

Do you have more than 500MB remaining of your allowance?

Chris

Re: Is anyone else having trouble gifting data

timbarrass — Thu, 03 Feb 2022 16:19:30 GMT

Hi, me. Specifically, on the website I just get an error saying it can't query what data we have available at the moment.

The (android) app isn't able to show me how much data my daughter has at the moment (literally the fields in the message are blank, it says "LEFT OF" rather than "20GB LEFT OF 21GB", for example), and there's a blank space in the dropdown where I'd normally select her phone as the gift recipient.

It's been like this for a few days.

Reinstalling the app doesn't help.

It's massively frustrating.

Re: Is anyone else having trouble gifting data

Katie_B — Thu, 03 Feb 2022 16:44:30 GMT

Good Evening @timbarrass.

Thanks for coming to the community.

Are you currently abroad?

Katie 🙂