topic Re: Gift data in Archived Posts

Gift data

mrsdiscop — Sun, 13 Jun 2021 22:00:09 GMT

I need to gift data and the app is down!!

Re: Gift data

wardi — Sun, 13 Jun 2021 22:49:38 GMT

The app is going through some maintenance it seems, this is common during night time hours. Maybe try later or in the morning.

Re: Gift data

copey5446 — Sun, 13 Jun 2021 23:35:22 GMT

Me too, some advance warning if maintenance would be a better experience

Re: Gift data

Christopher_G — Mon, 14 Jun 2021 07:12:39 GMT

Hi all.

Sorry about the inconvenience. Could you give it a try this morning and let us know if it works again?

Thanks

Chris

Re: Gift data

Munaf1963 — Mon, 05 Jul 2021 21:47:14 GMT

Why can’t I find family usage to gift data

Re: Gift data

Leanne_T — Tue, 06 Jul 2021 06:54:24 GMT

Hi @Munaf1963

Welcome to the community.

Have you had the Family Usage option showing previously?

Are you using the My EE app or My EE account online?

Thanks 🙂

Leanne.

Re: Gift data

khal9243 — Thu, 20 Jan 2022 10:11:31 GMT

I also can't find the Family Usage on either the My EE app or My EE account online. I am trying to gift data from a mobile SIM to a 4GEE wifi router, but cannot find the option anywhere.

Thanks 🙂

Re: Gift data

Leanne_T — Thu, 20 Jan 2022 11:14:54 GMT

Hi @khal9243

Thanks for coming to the community.

Are they both on the same pay monthly account?

Is the mobile WiFi device on a 30 day plan?

Thanks 🙂

Leanne.

Re: Gift data

khal9243 — Thu, 20 Jan 2022 11:44:27 GMT

@Leanne_T
No, it's not just a 30 day planT. hey're both pay monthly contracts and it comes out in the same bill.

Thanks 🙂

Re: Gift data

Leanne_T — Thu, 20 Jan 2022 11:47:20 GMT

Thanks @khal9243

Have you been able to gift data previously?

If not, please give us a call on 150 and the team will get this looked into for you 🙂

Leanne.