topic Re: Website keeps crashing after attempts to order my new upgrade in Archived Posts

Website keeps crashing after attempts to order my new upgrade

moll_hb — Sat, 04 Apr 2020 19:24:55 GMT

I’ve been trying for the past hour or so to pay for my new phone (paying an early upgrade fee). Every time I get to the confirm tab after entering all my details etc... the website crashes and gives me a “this page cannot be found” Or “our website is down”. Is this happening to anyone else?? It’s frustrating because I don’t want to call them as I don’t feel that it’s urgent because it’s becoming more and more frustrating and I’ve been trying on and off all day to order my new phone.

Re: Website keeps crashing after attempts to order my new upgrade

James_B — Mon, 06 Apr 2020 07:34:27 GMT

Hi @moll_hb,

Welcome to the EE Community. 🙂

Have you been able to complete your order yet?

If not, please get in touch so our upgrades team can help.

Thanks

James

Re: Website keeps crashing after attempts to order my new upgrade

ColinP1 — Mon, 06 Apr 2020 08:48:29 GMT

Hi! That keeps happening to me too! I’ve been trying to place my upgrade since lunch yesterday and still get taken to the ‘page cannot be found’.

thanks

Re: Website keeps crashing after attempts to order my new upgrade

James_B — Mon, 06 Apr 2020 08:51:55 GMT

Hi @ColinP1,

Welcome to the EE Community. 🙂

I'm sorry to hear you are problems placing your order.

Please get in touch with Customer Care so our upgrades team can help.

Thanks

James

Re: Website keeps crashing after attempts to order my new upgrade

Caz8307 — Wed, 15 Apr 2020 23:42:55 GMT

This is happening to me also when I enter my payment details 🤦‍♀️

Re: Website keeps crashing after attempts to order my new upgrade

Katie_B — Thu, 16 Apr 2020 07:47:20 GMT

Good Morning @Caz8307.

Welcome to the EE Community.

Since your post last night have you been able to complete your order?

If not, what device are you looking to purchase?

Are you able to try another browser?

Speak soon,

Katie 🙂

Re: Website keeps crashing after attempts to order my new upgrade

Caz8307 — Thu, 16 Apr 2020 15:12:17 GMT

no have had no luck as of yet as soon as I try to process payment it says page cannot be found, I’m trying to do this from my phone so no other browser available.

Re: Website keeps crashing after attempts to order my new upgrade

Katie_B — Thu, 16 Apr 2020 15:25:34 GMT

Thanks for confirming @Caz8307.

What device are you ordering?

Please provide colour and memory size.

Katie 🙂

Re: Website keeps crashing after attempts to order my new upgrade

Chaz2159 — Tue, 11 Jan 2022 19:52:25 GMT

This keeps happening to me to ive tryed both browsers on my phone and both Google chrome and edge on my laptop, im running out of ideas here, btw ive been trying to do this constantly for the last month

Re: Website keeps crashing after attempts to order my new upgrade

James_B — Wed, 12 Jan 2022 07:48:16 GMT

Hi @Chaz2159,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having trouble upgrading online. Please get in touch with Customer Care so our upgrades team can help.

James