topic Re: adding mobile to account in Archived Posts

adding mobile to account

chrisbroome01 — Fri, 21 Feb 2020 07:33:29 GMT

i cant add my mobile number to my ee account

Re: adding mobile to account

Northerner — Fri, 21 Feb 2020 08:18:23 GMT

Hi @chrisbroome01

Are there any error messages? Are you the account holder.

Thanks,

Re: adding mobile to account

XRaySpeX — Fri, 21 Feb 2020 20:10:40 GMT

Is it on contract or PAYG? Is the existing a/c on contract or PAYG? You can't mix them.

Re: adding mobile to account

Eve07 — Sun, 09 Jan 2022 13:03:43 GMT

I have the same issue. I just bought a pay monthly sim and I have been trying to add my number since last month. It always says 'unable to complete request' and to 'try again later.'

Re: adding mobile to account

Jon_K — Sun, 09 Jan 2022 15:16:45 GMT

Hi @Eve07.

Welcome to the community.

Are you trying to add the number to an existing pay monthly account?

Can you try a different browser?

Jon