topic Re: EE App not updating New Device in Archived Posts

EE App not updating New Device

KathKR59 — Wed, 21 Apr 2021 12:54:57 GMT

Well got my New Apple iPhone 12 Mini on 04/04/2021 - EE App still showing my old Device Apple iPhone 8 !!!! Despite several wasted phone calls to EE - no change 😤

How hard is it to update details in this modern time we are in 2021 are we not.

I have been told 3 excuses - it can take 30 days …after your first bill with new device ..It will change eventually

Really EE get your act together a simple IT issue should be able to be fixed sooner, why not let the customer update their details themselves via the App ???

One unhappy Customer 😞 poor customer service

Re: EE App not updating New Device

KathKR59 — Wed, 21 Apr 2021 12:44:33 GMT

Re: EE App not updating New Device

Schockwave — Wed, 21 Apr 2021 12:59:13 GMT

Hello @KathKR59 ,

Welcome to the community,

Do not worry, this is just cosmetic and will change in time, this happens to a lot of customers. Not sure why you are so worried about it, so long as your phone works and you are on the right plan, you will be ok.

Re: EE App not updating New Device

Schockwave — Wed, 21 Apr 2021 13:00:24 GMT

@KathKR59 , no need to write twice, have replied to your other thread.

Re: EE App not updating New Device

KathKR59 — Wed, 21 Apr 2021 13:05:38 GMT

Its very annoying

Re: EE App not updating New Device

KathKR59 — Wed, 21 Apr 2021 13:09:26 GMT

Error in my part 🙄

Re: EE App not updating New Device

adamh365 — Sun, 09 Jan 2022 10:09:21 GMT

I have the same problem as several EE customers, with my old device (iPhone11Pro) still being shown on the EE App having changed to a new device (iPhone13pro) back in October 2021. Does anyone have a fix for this other than chasing EE to update this, which doesn’t seem to work?