topic Re: EE app displaying wrong device in Archived Posts

EE app displaying wrong device

Oskar4 — Wed, 18 Aug 2021 02:42:46 GMT

I got my EE SIM today and I thought I will try my phone SIM in my BT 4G Portable Hotspot, and it works fine. But the problem I'm facing is that in the My EE app under my number it says BT 4G Wi-fi Hotspot, even though that's not the device that the SIM is on. Is there any way to fix this? (My SIM is a pay as you go)

Re: EE app displaying wrong device

XRaySpeX — Wed, 18 Aug 2021 03:18:22 GMT

@Oskar4 : The device shown is only cosmetic & does not affect your use of your device. It will change eventually after you connect using your MyEE app from the device.

Re: EE app displaying wrong device

FT2 — Sun, 22 Aug 2021 18:16:45 GMT

Hi,

I went into a monthly plan almost a year ago now from pay as you go and the wrong phone model is showing in the app, which I find odd considering the previous model I had brought out right and not from ee. Was told a couple of times that the phone would update in the app and still hasn’t. Coming up to a year now is crazy

Re: EE app displaying wrong device

Chris_B — Sun, 22 Aug 2021 18:28:54 GMT

@FT2 It’s doesn’t effect your usage and it’s only cosmetic, Try using the me EE app over cellular as that’s how it updates.

Re: EE app displaying wrong device

V8Hilux — Sun, 09 Jan 2022 10:06:56 GMT

This doesn't work/update when connecting via the network rather than WiFi. Mines not updates in ages either. Sure it's only cosmetic but just another example of EE dropping the ball when it comes to the user experience. They think their too big to fail and can afford to annoy a handful of customer.