topic MYEE app 'oops somethings gone wrong' error on web too in Archived Posts

MYEE app 'oops somethings gone wrong' error on web too

aldaweb — Mon, 06 Aug 2018 19:59:41 GMT

MYEE app constantly says 'oops somethings gone wrong, it's our fault'

I've tried clearing cache and data and reinstalling but still the same.

Note 8 on 8.0.0

Website also shows

Sorry, something's gone wrong

Sorry, we were unable to complete your request right now. Please try again later.

I can just about access my balance through the app on my O2 iPhone but not ideal.

Any idea when this backend problem will be sorted?

Re: MYEE app 'oops somethings gone wrong' error on web too

Chris_B — Mon, 06 Aug 2018 20:13:15 GMT

@aldaweb All customer services and ask them to reset your account. I can login to mine with no issue.

Re: MYEE app 'oops somethings gone wrong' error on web too

aldaweb — Tue, 07 Aug 2018 06:05:00 GMT

@Chris_B wrote:
@aldaweb All customer services and ask them to reset your account. I can login to mine with no issue.

Thanks @Chris_B will call them later.

Re: MYEE app 'oops somethings gone wrong' error on web too

Leanne_T — Tue, 07 Aug 2018 07:44:32 GMT

Hello there @aldaweb

Thanks for coming to the community.

That is great advice from @Chris_B, our customer service team will be able to help.

Let us know how you get on.

Leanne.

Re: MYEE app 'oops somethings gone wrong' error on web too

aldaweb — Tue, 07 Aug 2018 10:58:18 GMT

After calling customer services and being put through to the technical team it seems my account is in order and there is an issue which has been passed up to level 2 technical.

Re: MYEE app 'oops somethings gone wrong' error on web too

Leanne_T — Tue, 07 Aug 2018 12:16:02 GMT

Thanks for coming back to me @aldaweb

Let us know how it goes.

Leanne 🙂

Re: MYEE app 'oops somethings gone wrong' error on web too

aldaweb — Thu, 23 Aug 2018 10:40:22 GMT

Just an update

This is still happening. I thought this should have been fixed after 2 weeks.

I'm loathe to throw away another 25p to chase this up.

Re: MYEE app 'oops somethings gone wrong' error on web too

Leanne_T — Thu, 23 Aug 2018 11:20:40 GMT

Hello @aldaweb

Thanks for coming back to us.

Have you heard from our level 2 team?

Can you try clearing all cookies and cache and opening a new web browser, does the same error show?

Thanks, Leanne.

Re: MYEE app 'oops somethings gone wrong' error on web too

aldaweb — Thu, 23 Aug 2018 11:43:19 GMT

Hi @Leanne_T

No I haven't heard from the level 2 team,

and yes I've tried clearing cache /cookies and different browser and a different OS even.

Same result

I've also cleared cache and data from the Android app nad uninstalled & re-installed.

Re: MYEE app 'oops somethings gone wrong' error on web too

Leanne_T — Thu, 23 Aug 2018 12:04:47 GMT

Thanks for coming back to me @aldaweb

In this case, I have sent you a private message to get some details.

Leanne.

Re: MYEE app 'oops somethings gone wrong' error on web too

aldaweb — Sat, 08 Sep 2018 14:36:55 GMT

@Leanne_T Just an update on this.

It's still ongoing but I have been contacted three times by 2nd line and the engineers, the latest of which was today, and they are still working on it.

Re: MYEE app 'oops somethings gone wrong' error on web too

Leanne_T — Sat, 08 Sep 2018 15:59:03 GMT

Hi there @aldaweb

Thanks for keeping me updated.

Hope this is sorted soon for you.

Re: MYEE app 'oops somethings gone wrong' error on web too

WATTS1204 — Mon, 25 Oct 2021 16:47:15 GMT

Still happening now for me in 2021 yes tried absolutely everything, different browsers, different devices, different internet connections, computers, mobiles, ipads, all same issue.

This is an account specific payment fault which can manifest to some customers, please do not push this known fault back to the customer!

Re: MYEE app 'oops somethings gone wrong' error on web too

Christopher_G — Tue, 26 Oct 2021 06:59:44 GMT

Hi @WATTS1204

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Re: MYEE app 'oops somethings gone wrong' error on web too

LpStannard — Thu, 06 Jan 2022 09:16:37 GMT

Yup! Been happening to me for months now. Absolutely ridiculous, and incredibly frustrating.

I'm having the same problem: doesn't matter if it is on my phone, the app, my desktop, laptop, different browsers, etc.
Every time I try to log into my account it is either "wrong password", or (if I enter it correctly) "oops! Something went wrong please try again later".

Re: MYEE app 'oops somethings gone wrong' error on web too

James_B — Thu, 06 Jan 2022 10:15:30 GMT

Hi @LpStannard,

Welcome to the EE Community. 🙂

I'm sorry to hear you are having problems logging in to My EE. Have you reported the issue to Customer Care? Our Tech Gurus will be happy to help you with this.

James