topic Re: How do I change the name of a device in the EE App? in Archived Posts

How do I change the name of a device in the EE App?

WingMan — Wed, 18 Sep 2019 07:31:07 GMT

Can anyone advise as to how I alter the name of a device in my EE App please? Thanks

Re: How do I change the name of a device in the EE App?

Christopher_G — Wed, 18 Sep 2019 11:31:48 GMT

Hi @WingMan

Welcome to the community.

What do you mean by alter the name?

Is your new device not showing up yet?

Chris

Re: How do I change the name of a device in the EE App?

WingMan — Wed, 18 Sep 2019 21:04:55 GMT

Hi Chris - thanks for responding so quickly. I have a number of devices on
my account such as phones and mini WiFi routers and would like to rename
them to ensure that I keep track of who in my family is using the device.

There is a way to alter the name of the device to show it in the app with
the updated name but I can’t recall how to do it ???

Thanks again.

Re: How do I change the name of a device in the EE App?

Katie_B — Thu, 19 Sep 2019 07:19:25 GMT

Good Morning @WingMan.

If the number is saved within your contacts this should show with what you have saved the number as.

Are you able to try this and let me know if it works?

Speak soon,

Katie 🙂

Re: How do I change the name of a device in the EE App?

Chris_B — Thu, 19 Sep 2019 07:22:30 GMT

@WingMan You have to allow the my EE app to have access to your contacts

Re: How do I change the name of a device in the EE App?

WingMan — Thu, 19 Sep 2019 20:15:50 GMT

Hi Katie - that’s fantastic and works perfectly !

Thanks for your help on this - I’ve been searching for a while !

Beat wishes

Re: How do I change the name of a device in the EE App?

Teddypaws — Fri, 18 Dec 2020 09:09:41 GMT

I tried this and it didn’t work. My phone on a EE sim only deal is an iPhone XR and is displaying as my old iPhone 6s ...9

irritating.....more suggestions please

Re: How do I change the name of a device in the EE App?

Leanne_T — Fri, 18 Dec 2020 11:54:16 GMT

Hi @Teddypaws

Thanks for coming to the community.

Your My EE app will update to the correct device after a little while of using the phone and logging into the app.

Could you try logging into the app using data not Wifi.

Thanks 🙂

Leanne.

Re: How do I change the name of a device in the EE App?

Teddypaws — Sat, 19 Dec 2020 05:37:45 GMT

Thanks-I tried this yesterday and as at now-05.35GMT-it was still displaying my old 6s device.

Re: How do I change the name of a device in the EE App?

James_B — Sat, 19 Dec 2020 08:40:53 GMT

Hi @Teddypaws,

The device name will update automatically given time. It's purely cosmetic and doesn't affect any My EE features.

Thanks

James

Re: How do I change the name of a device in the EE App?

Alisonellis1987 — Wed, 13 Jan 2021 04:32:28 GMT

Hello, could you explain more simply exac6what I have to do? Thanks.

Re: How do I change the name of a device in the EE App?

Katie_B — Wed, 13 Jan 2021 08:18:24 GMT

Good Morning @Alisonellis1987.

Thanks for coming to the community.

The name of your device will be what you have the number saved as in your phone contacts.

If you wish to change this you will need to change what you have this number saved as.

Katie 🙂

Re: How do I change the name of a device in the EE App?

Teddypaws — Wed, 13 Jan 2021 09:17:39 GMT

This looks helpful--can you kindly give a step by step guide on just how to specifically change/do this. I upgraded to an iPhone XR on a SIM only deal in October from an iPhone 6s.

The 6s continues to be displayed.Nothing has changed.

Re: How do I change the name of a device in the EE App?

Katie_B — Wed, 13 Jan 2021 09:48:23 GMT

Hi @Teddypaws.

Thanks for coming to the community.

Have you tried deleting the app and re-installing?

Katie 🙂

Re: How do I change the name of a device in the EE App?

Teddypaws — Wed, 13 Jan 2021 10:03:19 GMT

Hi Katie_B

I tried this in the past and it did not work.On your advice--I have just tried it again --and once more I can tell you that this sadly does NOT work and the issue remains UNSOLVED.

Any other suggestions would be most welcome.

Thankyou

Re: How do I change the name of a device in the EE App?

Katie_B — Wed, 13 Jan 2021 10:31:03 GMT

Thanks for trying again @Teddypaws.

As mentioned by @James_B this should automatically update and does not affect your My EE.

This can't be manually updated.

Katie.

Re: How do I change the name of a device in the EE App?

pastim — Tue, 27 Jul 2021 14:24:43 GMT

I moved the SIM off my old (defunct) mobile to a new one a year ago. EE still thinks it is the old one. Nothing changes.

Re: How do I change the name of a device in the EE App?

Chris_B — Tue, 27 Jul 2021 14:33:11 GMT

@pastim Mine updated within hours of using the new device.

The information that shows on your account comes from the device as the information is passed back to EE on what device you are using by using that device with your EE sim in it on cellular network and using the my EE app.

Re: How do I change the name of a device in the EE App?

pastim — Wed, 28 Jul 2021 07:27:59 GMT

I am baffled. What is going on? Do I have to stay logged into the EE app for hours on mobile data? When I access the EE app I don't set up a pin, I prefer passwords. I left it logged on for an hour or two, but nothing changed.

When I finished with the app I usually log out. Then when I log in again it seems to forget that I have logged in before. I only use the app once a month or so, so it's not an issue, but it's odd.

Re: How do I change the name of a device in the EE App?

Leanne_T — Wed, 28 Jul 2021 08:30:57 GMT

Morning @pastim

Thanks for coming back to the community.

This will update for you if you continue to use the phone and My EE app on the EE network, our Mobile Care team have details of which phone you are using.

This won't affect your usage and the device you're using will update in your My EE account in due course.

Leanne 🙂