topic Re: My EE - let us know what needs to be fixed in Archived Posts

Re: My EE - let us know what needs to be fixed

Bartdog25 — Fri, 03 Sep 2021 15:44:33 GMT

my EE app & web page log on, both show incorrect roaming info. Both show me as having roaming blocked, despite my roaming for 10 years. & can’t be unblocked. Spoke to tech support, they say my roaming is enabled & that it’s an app software fault & they cannot resolve. Fault reference was closed as they couldn’t resolve.

(ref: ID16390875)

Re: Re: My EE - let us know what needs to be fixed

Leanne_T — Mon, 20 Sep 2021 08:25:02 GMT

Hi there @Bartdog25

Thanks for coming to the community.

Is this still showing as blocked within your My EE account?

Can you text ROAMING to 150 and let me know the reply?

Thanks 🙂

Leanne.

Re: Re: My EE - let us know what needs to be fixed

twilio — Sat, 01 Jan 2022 22:34:43 GMT

@Bartdog25 I’m about to travel internationally and am experiencing the same issue. Have you been able to test whether roaming is active on your phone despite the app/web saying blocked?